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Thread: Customer complaints part deux

  1. #1
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    Customer complaints part deux

    Custom Report on
    2003 MERCURY MARAUDER


    [close]


    Created on: 3/8/2004
    Report Type: Complaints


    .
    CONSUMER COMPLAINT: ODI Case Number: 10050943

    Component: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

    Details: ALMOST ALL DOMESTIC MANUFACTURERS OF PASSENGER CARS MAKE THEM SO THAT THE BRAKE PEDAL DEPRESSES FARTHER THAN THE ACCELERATOR. THIS IS VERY LIKELY THE REASON FOR MOST "UNINTENDED" ACCELERATION INCIDENTS. IN MY OWN CASE IT INVOLVES A 2003 MERCURY GRAND MARQUIS. IF YOU ACCIDENTLY DEPRESS BOTH AT THE SAME TIME, WHICH WITH A LARGE FOOT IS EASY TO DO, THE BRAKES WILL NOT HOLD THE VEHICLE. WHEN I COMPLAINED TO THE DEALER I WAS TOLD THAT ALL VEHICLES OF THE SAME PLATFORM DO THE SAME THING. I CAN EASILY SEE WHERE THIS WOULD LEAD TO SERIOUS CONSEQUENCES WHEN AN ELDERLY PERSON HAS THE SAME EXPERIENCE AND THEY PANIC AND ARE AFRAID TO RELEASE THE BRAKE. AS WE SEE MORE AND MORE INCIDENTS OF "UNINTENDED ACCERALTION" KILL AND MAME MORE AND MORE PEOPLE PERHAPS IT'S NOT UNUSUAL BUT THE NORM.*AK

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 06/25/2003 Deaths: 0
    MCS Check Date: 12/29/2003


    CONSUMER COMPLAINT: ODI Case Number: 10013546

    Component: OTHER

    Details: PROBLEMS WITH MERCURY 2003 MARAUDER PURCHASED -2/08/03 WOULD LIKE TO FAX CURRENT WARRANTY REPAIR ORDER. LEAKS AROUND LENS COVER, WIPER BLADES REPLACED, REAR LEFT SPEAKER VIBRATES, BRAKE & BRAKE PEDAL SQUEAKING, SPOT ON REAR WINDOW, NEW WINDOW ORDERED, OVERDRIVE LIGHT ON, CAR STALLED HAD TO BE RETURNED, VALVE BODY AND WIRING REPLACED IN TRANSMISSION, SPOT ON DRIVER'S LEATHER SEAT COVER, NEW COVER HAS BEEN ORDERED.

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 03/25/2003 Deaths: 0
    MCS Check Date: 4/2/2003


    CONSUMER COMPLAINT: ODI Case Number: 10014073

    Component: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

    Details: AFTER REPAIR OF OVER DRIVE PROBLEM, THE NEXT DAY WHILE CAR WAS IDLING, NOTICED STRONG EXHAUST FUMES COMING IN VEHICLE. HAD TO ROLL DOWN WINDOWS. HAVE EXPERIENCED THIS TWO OTHER OCCASIONS. CALLED DEALER AND WAS TOLD NOT TO WORRY SINCE IT HAS A CERAMIC HONEY COMB FILTER. DEALER STATED WOULD BE A CONCERN IF IT WAS DOING THIS AT 10,000 MILES. CAR IS BEING TAKEN BACK TO DEALER FOR PROBLEM. *JB

    Cause:

    Result:

    Occurences: 3 Injuries: 0
    Fail Date: 03/27/2003 Deaths: 0
    MCS Check Date: 5/19/2003


    CONSUMER COMPLAINT: ODI Case Number: 10014688

    Component: OTHER

    Details: THE FIREWALL PLASTIC CASE WAS TO LOW TO THE BRAKE AND GAS PEDAL. WHICH MADE IT HARD TO REACH THE PEDAL IN TIME. *JB

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 03/22/2003 Deaths: 0
    MCS Check Date: 4/2/2003


    CONSUMER COMPLAINT: ODI Case Number: 10014689

    Component: ENGINE AND ENGINE COOLING:ENGINE

    Details: THE VEHICLE LOST POWER WHEN A TURN WAS MADE. *JB

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 03/22/2003 Deaths: 0
    MCS Check Date: 4/2/2003


    CONSUMER COMPLAINT: ODI Case Number: 10017190

    Component: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

    Details: CONSUMER FELT THE FUEL TANK WAS DESIGNED POORLY AND THE SHARP EDGES THAT WENT AROUND FUEL THE TANK WAS VERY DANGEROUS. *NLM. THE CONSUMER PURCHASED A KIT AT HIS OWN EXPENSE TO COVER UP THE SHARP EDGES OF THE GAS TANK. *JB

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 06/12/2000 Deaths: 0
    MCS Check Date: 5/19/2003


    CONSUMER COMPLAINT: ODI Case Number: 10018914

    Component: OTHER

    Details: WHILE TEST-DRIVING A 2003 MERCURY MARAUDER, MY FOOT BECAME ENTANGLE WITH A DRIVER-SIDE COCKPIT LOWER PANEL THAT TRAPPED MY FOOT ONTO THE THROTTLE AND PREVENTED ME FROM ACCESSING THE BRAKE PEDAL, CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. *JB

    Cause:

    Result:

    Occurences: 1 Injuries: 1
    Fail Date: 03/27/2003 Deaths: 0
    MCS Check Date: 10/13/2003


    CONSUMER COMPLAINT: ODI Case Number: 10032346

    Component: VEHICLE SPEED CONTROL:CRUISE CONTROL

    Details: CONSUMER STATED THE CRUISE CONTROL FAILED, WHICH CAUSED THE VEHICLE TO ACCELERATE ON IT'S OWN. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 07/29/2003 Deaths: 0
    MCS Check Date: 10/13/2003


    CONSUMER COMPLAINT: ODI Case Number: 10019117

    Component: POWER TRAIN:AUTOMATIC TRANSMISSION

    Details: ENGINE CUTS OUT AROUND TURNS; MISALIGNMENT, VEHICLE PULLS DRASTICALLY TO THE RIGHT; LOW HANGING PANEL ON DRIVER'S SIDE INTERFERES WITH THROTTLE AND BREAK OPERATIONS; BURNING ODOR EMITTING FORM ENGINE COMPARTMENT; FLUID LEAKING FROM REAR AXLE; SMOKE EMITTING FORM ENGINE COMPARTMENT; LACK OF ACCELERATION BETWEEN 2000-4000 RPM; ENGINE STALLS WHILE IDLING; NOISY CLICKING, CLUNKING, AND GRINDING SOUNDS COMING FROM FRONT AXLE; POOR ACCELERATION BETWEEN 20-40 MPH; FRONT TIRES RAPIDLY WEARING UNEVENLY; SQUEAKING FROM FRONT END; LOOSE RIGHT FRONT EXTERIOR DOOR HANDLE; TRUNK ORGANIZER LID CRACKED; ALARM SYSTEM NOT WORKING; REMOTE ENTRY KEY SYSTEM INOPERABLE; STAINS ON LEATHER SEATS; SHARP EDGES AROUND TRUNK; CRUISE CONTROL MALFUNCTIONING. THIS VEHICLE WAS PURCHASED 02/01/03 AND HAS BEEN IN THE SHOP SEVEN TIMES FOR A TOTAL OUT-OF-SERVICE TIME OF OVER A MONTH. THE ENTIRE REAR END WAS REPLACED BUT THE VEHICLE STILL LEAKS OIL. THE ACCELERATION PROBLEMS ARE POSING VERY DANGEROUS DRIVING CONDITIONS FOR ME, AS POWER LACKS SEVERELY BETWEEN 2000-4000 RPM. THE FRONT END CLICKS, GRINDS, CLUNKS, AND SQUEAKS DURING DRIVING. ON MOST OCCASIONS WHILE IN THE SHOP, THE SERVICE DEPARTMENTS DOCUMENTED THAT THEY COULD NOT DUPLICATE MY CONCERNS EVEN AFTER THEY VERBALLY CONFIRMED MY COMPLAINTS DURING TEST DRIVES WITH ME. ON SOME OCCASIONS, THEN ATTEMPTED TO MAKE REPAIRS WITHOUT DOCUMENTING IT TO AVOID "LEMON LAW" STATUS. THIS VEHICLE IS UNSAFE, UNRELIABLE, AND HAZARDOUS TO DRIVE. MLG *NLM

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 02/02/2003 Deaths: 0
    MCS Check Date: 10/13/2003


    CONSUMER COMPLAINT: ODI Case Number: 10025253

    Component: POWER TRAINRIVELINEIFFERENTIAL UNIT

    Details: ON MY 2003 VEHICLE, THERE WAS APPARENETLY A SPARE AXLE PIN CONTAINED IN THE REAR DIFFERENTIAL FROM THE FACTORY. WHILE I WAS DRIVING IN TOWN, THIS PIN WAS THRUST AGAINST THE PUMPKIN (DIFFERENTIAL COVER), PUNCTURED THE REAR DIFFERENTIAL COVER AND CAUSED THE DIFFERENTIAL TO LEAK FLUID. THE DEALERSHIP FOUND THE "SPARE PIN" WHEN THEY REPAIRED THE DIFFERENTIAL COVER. HAD I BEEN ON THE INTERSTATE, AND HAD THE PIN BECOME SUDDENTLY CAUGHT IN THE RING (INSTEAD OF THROWN AGAINSTED THE COVER), THIS CONDICITON COULD HAVE CAUSED THE VEHICLE TO SUDDENLY LOCK UP (THE REAR DIFFERNTIAL). THIS COULD HAVE EASILY CAUSED THE VEHICLE TO ROLL OVER. I AM A POLICE OFFICER IN THE NAVY AND AM VERY CONCERNED ABOUT THIS ISSUE. *AK

    Cause:

    Result:

    Occurences: 1 Injuries: 1
    Fail Date: 06/24/2003 Deaths: 0
    MCS Check Date: 10/13/2003


    CONSUMER COMPLAINT: ODI Case Number: 10030525

    Component: WHEELS

    Details: INSUFFICIENT FRONT END ALIGNMENT PROCEDURES TO ACCOMMODATE LACK OF APPROPRIATE ALIGNMENT EQUIPMENT NECESSARY TO HANDLE THE 2003 MERCURY MARAUDER WHEELS. AS SUCH, I DID NOT FIND OUT MY ALIGNMENT WAS OUT ON MY NEW MARAUDER UNTIL THE TIRES HAD WORN OFF THE INSIDE CORNER TREAD AND WAS NOTICED BY THE MERCURY TECHNICIAN. I HAD TO PURCHASE A NEW SET OF TIRES AT 13,182 MILES AND THEN LOCATE A NON-MERCURY DEALER WHO HAD THE CLIPS NECESSARY TO ATTACH TO THE MARAUDER WHEELS TO ACCOMMODATE ALIGNMENT. OWNERS SHOULD BE AWARE TO CHECK ALIGNMENT PROACTIVELY ON THEIR VEHICLES IF NOT PROACTIVELY CHECKED OR REQUESTED TO BE CHECKED BY THEIR DEALER SERVICE GROUPS. *PH

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 06/09/2003 Deaths: 0
    MCS Check Date: 10/13/2003


    CONSUMER COMPLAINT: ODI Case Number: 10032793

    Component: SUSPENSION:FRONT

    Details: THIS VEHICLE PURCHASED IN JUNE 2003 HAS HAD 6 ALIGNMENTS (THE FIRST AT ABOUT 500 MILES) AND THE STEERING RACK REPLACED ALL BEFORE 3100 MILES BECAUSE OF A CONSTANT PULL TO THE RIGHT. THE DEALER HAS INFORMED ME THAT I AM NO LONGER ENTITLED TO A "COURTESY" ALIGNMENT. RF TOE IN HAS DRIFTED .8 DEGREES IN 1 WEEK'S TIME AND LF CAMBER 1.3 IN SAME TIME. WILL BE ENTERING LEMON LAW PROCEEDINGS. ADDITIONALLY THE FIT AND FINISH HAS LEFT MUCH TO BE DESIRED, HAVE HAD REAR "PACKAGE" CARRIER, FR HEAD LIGHT, WINDOW MOLDINGS, AIRBAG COVERS AND OTHER TRIM ITEMS REPLACED.*AK

    Cause:

    Result:

    Occurences: 4 Injuries: 0
    Fail Date: 08/13/2003 Deaths: 0
    MCS Check Date: 10/13/2003


    CONSUMER COMPLAINT: ODI Case Number: 10060928

    Component: VISIBILITY:GLASS, SIDE/REAR

    Details: WHILE PARKED THE VEHICLE'S REAR WINDOW EXPLODED WITHOUT WARNING. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION.

    Cause:

    Result:

    Occurences: 1 Injuries: 0
    Fail Date: 02/24/2004 Deaths: 0
    MCS Check Date: 3/1/2004




    Manufacturer Contact Information
    Mercury Division
    Ford Motor Company
    Customer Assistance Center
    16800 Executive Plaza Drive
    P.O. Box 6248
    Dearborn, MI 48121
    Toll free: 1-800-392-3673
    TDD toll free: 1-800-232-5952
    Web site: www.ford.com

  2. #2
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    Quote Originally Posted by mercman
    Details: WHILE PARKED THE VEHICLE'S REAR WINDOW EXPLODED WITHOUT WARNING.
    Thank goodness it didn't implode!
    MOK


    |Administrator, MM.Net | International Director of Membership|


    --------------------------


    I don't brake for curves!


    The eyes may be the doorway to the soul,

    but the voice is the chariot to the heavens









  3. #3
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    Quote Originally Posted by MM03MOK
    Thank goodness it didn't implode!
    Yeah, I hate it when that happens!

  4. #4
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    Quote Originally Posted by MM03MOK
    Thank goodness it didn't implode!

    Yes, if it had imploded, a new universe would have been created, and then the trouble begins

  5. #5
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    Wink

    Quote Originally Posted by mercman
    Yes, if it had imploded, a new universe would have been created, and then the trouble begins
    Yea-think of all the paperwork you would have created...
    I'll keep my Freedom, my Money, my Religion, my Guns & you can keep the " Change ".

  6. #6
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    re.: brakes won't hold when both accelerator and brake pedal fully depressed.
    Last time I checked, this is a blast!
    300A
    born 08-27-02
    Adjusted air in and air out.
    400+ timeslips.

    When in doubt, GAS IT! This will either fix the problem, or end the suspense.

  7. #7
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    Quote Originally Posted by Paul T. Casey
    re.: brakes won't hold when both accelerator and brake pedal fully depressed.
    Last time I checked, this is a blast!
    Great minds think alike

    03 Marauder 300A, 6 CD Changer, tint, SS Inserts, McGard wheel locks, Full Stainless Works 3 inch exaust and long tube headers, DynoTech MMX driveshaft, Spoiler, Full godshead treatment, Mack & Marty fender badges, Mac & Zack Control arms, KB dead pedal, Adco rear sway bar, 4.10's, FIT/ProCharger Racing Team Member #019(Mine)
    04 DTR Cd Changer, moon roof, heated seats, trunk organizor, McGard wheel locks,
    SS Inserts, Spoiler, tint, godshead stearing wheel badge, Badgless Grill & trunk, Densos & 180 t-stat, Megs Resonator Delete Tips, Flowmaster 40's, Mac & Zack Control arms, KB dead pedal, Adco rear sway bar, Superchips 9100 SCT tuner, JTL CAI, and 4.10's. (hers)
    67 Galaxie 500
    96 F250 EXT Cab 4X4 Pwerstroke
    2013 Lowe SS210
    98 Mustang convertible
    2005 Sportcoach Cross Country 376DS

  8. #8
    Details: WHILE TEST-DRIVING A 2003 MERCURY MARAUDER, MY FOOT BECAME ENTANGLE WITH A DRIVER-SIDE COCKPIT LOWER PANEL THAT TRAPPED MY FOOT ONTO THE THROTTLE AND PREVENTED ME FROM ACCESSING THE BRAKE PEDAL, CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. *JB


    "I'll buy that for a Dollar!"

  9. #9
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    Thumbs up MM Issues

    Give me a break. I'm I the only MM owner that was never seen the inside of a Ford dealer except for oil change and mod work??? My car has seen 18,000 hard, hard miles with too many WOTs to even guess and just begs for more - NO problems. And I intent to beat it some more tomorrow. My front end alignment is perfect - no uneven wear.

    Glenn
    Trilogy #124 SOLD - 8/2014
    11.80 @ 117.16 MPH: SSHS9
    1.74 sec - 60'
    443 RWHP/437 RWTQ
    "Stock Internal Engine" - Click Below

  10. #10
    Quote Originally Posted by Glenn
    Give me a break. I'm I the only MM owner that was never seen the inside of a Ford dealer except for oil change and mod work??? My car has seen 18,000 hard, hard miles with too many WOTs to even guess and just begs for more - NO problems. And I intent to beat it some more tomorrow. My front end alignment is perfect - no uneven wear.

    Glenn
    Pretty much the same here,.... mine's only been in for a new window motor.

    Tom

  11. #11
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    Quote Originally Posted by mercman
    Yes, if it had imploded, a new universe would have been created, and then the trouble begins
    new universe or alternate universe?

  12. #12
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    Quote Originally Posted by rookie1
    new universe or alternate universe?
    perhaps a parallel universe, one where Mercury actually spends some $$$ on promotion of the MM


  13. #13
    Silver_04 Guest
    Wow-someone with a longer service ticket than me. Actually, mine is still open since starting it the week I purchased the car...BACK IN OCTOBER!

  14. #14
    Quote Originally Posted by Silver_'04
    Wow-someone with a longer service ticket than me. Actually, mine is still open since starting it the week I purchased the car...BACK IN OCTOBER!
    I have an open service ticket,... since June 2003... for diming of lights at idle. How was I supposed to know it was normal. The dealership sure didn't know.

    Tom

  15. #15
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    "bump" for the newbies!!

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