Macon Marauder
01-14-2003, 12:39 PM
When I bought my Marauder 2 months ago a small piece of interior trim was missing. It was the roughly triangular bit that covers the side mirror access on the passenger door. They ordered it that day.
A few days later the part came in and I took the car in. The part they had looked like some type of weather-stripping or something. No big deal, right - just the wrong part.
So they re-order. A month goes by. I call and they have no record of me, my car, the part or anything in the service department computer.
I'm off last Friday so I just stop by and visit my salesman. At first he doesn't want to get involved. Says I have to deal with the service dept. Says he could go back there and jump and down 'till he's blue in the face and they won't pay him any attention. I told him that was pretty much my experience with them as well.
So he goes. Comes back in a minute and asks me to drive around to service. I do. My Marauder is swarmed. The parts mgr is there, the customer relations mgr, service mgr, sales mgr, 2 techs, and my salesman.
Me and my Marauder are back in the computer.
(Still waiting on the part, though...)
A few days later the part came in and I took the car in. The part they had looked like some type of weather-stripping or something. No big deal, right - just the wrong part.
So they re-order. A month goes by. I call and they have no record of me, my car, the part or anything in the service department computer.
I'm off last Friday so I just stop by and visit my salesman. At first he doesn't want to get involved. Says I have to deal with the service dept. Says he could go back there and jump and down 'till he's blue in the face and they won't pay him any attention. I told him that was pretty much my experience with them as well.
So he goes. Comes back in a minute and asks me to drive around to service. I do. My Marauder is swarmed. The parts mgr is there, the customer relations mgr, service mgr, sales mgr, 2 techs, and my salesman.
Me and my Marauder are back in the computer.
(Still waiting on the part, though...)