Attn: Ford foks - TSB vs Ext. Warranty costs

[CRUZTAKER]

I have a question to the folks here that work at dealerships.

SCENARIO:

Vehicle has standard warranty expired, but has extended 'premium' bumper to bumper warranty in place. Warranty has a $100 deductable.

Vehicle goes to dealer for a flashing air bag light = code B1994.

There is an active TSB regarding this failure #021307A WIRING HARNESS CONNECTOR FAILURE and failure/repair is documented in oasis.

QUESTION:

Should the owner be responsible for the deductable on a failure documented with a TSB?

[jgc61sr2002]

Barry - IMO the owner would be responsible for the deductable ( On extended warranty) once you pass the 3yr or 36K miles. :(

[MarauderMark]

I would say NO! but you'll have to pay it anyway ford doesn't make millions of dollars for nothing..just my :twocents:

[carfixer]

I have a question to the folks here that work at dealerships.

SCENARIO:

Vehicle has standard warranty expired, but has extended 'premium' bumper to bumper warranty in place. Warranty has a $100 deductable.

Vehicle goes to dealer for a flashing air bag light = code B1994.

There is an active TSB regarding this failure #021307A WIRING HARNESS CONNECTOR FAILURE and failure/repair is documented in oasis.

QUESTION:

Should the owner be responsible for the deductable on a failure documented with a TSB?

Yes, the owner is responsible for the deductible. The only time no deductible applies is if there is a recall or owner notification open on that specific VIN.
Jessica's LS? If you want a copy of the TSB, I can e-mail it to you.

[CRUZTAKER]

Jessica's LS?
I figured you'd know...down to the car.:cool:

Thanks man....yeah, her basic warranty expired some time ago. This LS is gonna likely c-note us to death from here on out.

She wants an Aviator. I just can't swing the price. We want to find a good low milage lease or demo, and do a trade or try to sell hers.

[carfixer]

She wants an Aviator. I just can't swing the price. We want to find a good low milage lease or demo, and do a trade or try to sell hers.
Stay away from the Aviator for while. They have over 100% rear end failures. Every one of them come in with a whine in the rear end by 5000 miles, every one! We've put as many as 4 rear ends in the same Aviator and seen 1/2 dozen lemon lawed. Ford's been working on a fix for well over a year and seen at least 3 part # revisions. I would wait until they have a permanant fix before even looking at them.

[CRUZTAKER]

Stay away from the Aviator for while.
Ewww.....

What if....
We take it to Lidio and throw in an Auburn LSD and 4:10 gears?:rolleyes:
I mean...it's gonna get tuned....:D

[MERCMAN]

Good reason to have the dealer throw in the disappearing deductable when you purchase your extended warranty. As long as you take your car back to the dealer you purchased it from, there is no deductable on covered repairs.:up:

[FordNut]

I figured you'd know...down to the car.:cool:

Thanks man....yeah, her basic warranty expired some time ago. This LS is gonna likely c-note us to death from here on out.

She wants an Aviator. I just can't swing the price. We want to find a good low milage lease or demo, and do a trade or try to sell hers.
That's one of the reasons we got rid of our LS. It was nice, even if a little cramped, but it seemed like it was constantly having to go back to the dealer for something. And it was just about to run out of warranty! Bye-bye LS, hello Marauder #2.

[frdwrnch]

Good reason to have the dealer throw in the disappearing deductable when you purchase your extended warranty. As long as you take your car back to the dealer you purchased it from, there is no deductable on covered repairs.:up:


The "Disappearing Deuctible" is not a matter of policy, but an extra cost option that can be purchased when you buy the warranty.
I work at a dealer and it was not cost effective to add it. I believe it was $200-$250 on a ESP Premium care.

[bigslim]

There should be no deductible for a safety item. Safety items should be covered for longer than the 36000 mile warranty. By the way, my 03' MM had the same problem. They had to replace a sensor under the passenger seat.

[David Morton]

There is an active TSB regarding this failure #021307A WIRING HARNESS CONNECTOR FAILURE and failure/repair is documented in oasis.The phrase, "failure/repair is documented in oasis" is unclear.

If the customer has previously complained during the non-deductable period of a failure that can be traced to this TSB failure, then they should not be charged a deductable for the repair. This must be documented.

If they haven't and/or it can't be documented, like a service writer that's willing to sign an affidavit saying he spoke about it, it's theirs in the eyes of the law. The law is you have to prove it existed before the non-deductable warranty ran out.

This is one reason the manufacturers are so closed lipped about TSBs. If you have all this info, you can go in and complain of the conditions described, have the service writer write up the complaints, let the techs do their stuff (not find a cause, chalk it up to intermittent) and take the car back, secure in the knowledge that if it ever goes bad it will be covered under the original warranty.

They consider this worse than the old lemon-law abusers that used to come in and say it vibrates, insist it never gets fixed, and then get a full price buy back after about a year or so. They've learned how to handle those guys. This trick is one they'll never get around.

[Bluerauder]

Stay away from the Aviator for while. They have over 100% rear end failures. Every one of them come in with a whine in the rear end by 5000 miles, every one! We've put as many as 4 rear ends in the same Aviator and seen 1/2 dozen lemon lawed.
The wife has been looking at Aviators. This ain't gonna be good news for her. :( Of course, she may want to step up to a Navigator ... and that isn't good for me -- Ka...ching $$$ :rofl:

[David Morton]

There should be no deductible for a safety item. Safety items should be covered for longer than the 36000 mile warranty.Yeah, that sounds real good, and some manufacturers do "policy" on some stuff, and some states mandate warranties on seatbelts and related stuff, but the fact is "safety" covers a lot of stuff and, for the most part, as far as the law is concerned it's the responsibility of the consumer.
While I'm here I'll mention the emissions laws require that all emissions related "devices" must perform properly for 100,000 miles, and there is no deductable for those repairs, unless consumer negligence or vandalism can be proven.

[Bradley G]

My understanding would be that this failure is related to Safety Restraint portion of our factory warranty. This is not limited to 36mo. 36k mi.I belive we have 5yr./60k mi. on these safety items. I can go look if you want;)

[CRUZTAKER]

Yeah Bradley...please do.

BTW: This is the second failure of this part on her car. The first failure was covered under full warranty last year.

[Mike Poore]

I figured you'd know...down to the car.:cool:

Thanks man....yeah, her basic warranty expired some time ago. This LS is gonna likely c-note us to death from here on out.

She wants an Aviator. I just can't swing the price. We want to find a good low milage lease or demo, and do a trade or try to sell hers.
Barry, get her the Aviator! There's good deals and incentives. Ever since I got one for Barb, I'm getting away with all sorts of s**t, not to mention the huge piles of loot for Mike's Birthday Festival Month. IMHO the Aviator's just about the best thing since sliced bread, ...ask Barb.

As far as the TSB, I think they make the distinction between that and a recall. DEF: RECALL=Goverment mandates that a manufacturer repair or replace a defective part, only after the death of sufficient populace, say, a state the size of New Hampshire, for instance. TSB=We know it's junk, but you have to pay for it anyway ...sucker! :rolleyes:

[Mike Poore]

The wife has been looking at Aviators. This ain't gonna be good news for her. :( Of course, she may want to step up to a Navigator ... and that isn't good for me -- Ka...ching $$$ :rofl:
Don't listen to them car guys, Charlie & Barry! Ask Barb about hers. 20K on a 2003 with NO problems whatsoever. We couldn't be more pleased with it. PS: it's not a guy's ride though, they make 'em for lady persons.:high5:
Air conditioned/heated seats :woohoo:

[CRUZTAKER]

Ther following is from a PM I recently received from Bradley....I don't think he'll mind, as this is very enlightening.

Consumer beware, don't get hosed as I nearly did.


hey Barry,I called the dealer that I bought my MM from and my pal read 5 yr. 50000 mi on the safety restraint components.


Hey thanks alot man!

Apparently this is one of those things the dealer doesn't share with the consumer. After calling them back today, I found that Ford has recently added a handfull of components into this warranty that were previously not covered.

Seems they owe me some money back...in the amount of my deductable....losers.:shake:

[bigslim]

Glad to hear everything worked out Barry.

[jspradii]

The wife has been looking at Aviators. This ain't gonna be good news for her. :( Of course, she may want to step up to a Navigator ... and that isn't good for me -- Ka...ching $$$ :rofl:
Drove a Navigator full of kids to a haunted house last night. Not bad if you like driving a sherman tank with a gran touring suspension. I wouldn't own one. I can find a better truck to tow my MM. Maybe even a HEMI!

[Petyvo]

All air bags and other safety/restraints items are covered under 5/50 rule.

Looke it up in Ford's own Warranty & Policy Manual.
Regards and Good Luck.

[RoyLPita]

Welcome aboard. You hit the nail on the head. However, this is an old thread. Do you work for Ford dealer in service?