Oasis question/problem

[jdando]

I am looking into purchasing 2003 MM and Oasis report has one entry which does not match the car. Is it common that Oasis contains errors? The Oasis mileage does not match the car mileage. Is this going to be a huge problem to rectify? Will this lead to title problems? I will be purchasing from a private party.

All comments, input, help appreciated.

jeremy in minneapolis

[03whitemach]

I am looking into purchasing 2003 MM and Oasis report has one entry which does not match the car. Is it common that Oasis contains errors? The Oasis mileage does not match the car mileage. Is this going to be a huge problem to rectify? Will this lead to title problems? I will be purchasing from a private party.

All comments, input, help appreciated.

jeremy in minneapolis
The Oasis only show mileage sold and the mileage at the time of a repair. What kind of error is it? Less mileage than the repair mileage?

[SouLRioT]

does the oasis state higher milage than what the car shows, or is it higher than what oasis shows?

[jdando]

Oasis shows the first event at 7125 miles at another dealership and the two additional entries at the "home dealership" with mileages of 8333 and 8397.

The car only has 64xx miles and Oasis indicates 8397 in March of 2004.

I spoke to the "home dealer" and their service records indicate service at 3333 and 3477 miles.

The "home dealer" and the owner are consistent, just the Oasis is hosed.

I just want to purchase a good lightly used MM and not get into a giant mess up regarding warranty, title, registration.

jeremy

[Tallboy]

Welcome!! Dealership employees will be chiming in shortly...:)

[Mike Poore]

Oasis shows the first event at 7125 miles at another dealership and the two additional entries at the "home dealership" with mileages of 8333 and 8397.

The car only has 64xx miles and Oasis indicates 8397 in March of 2004.

I spoke to the "home dealer" and their service records indicate service at 3333 and 3477 miles.

The "home dealer" and the owner are consistent, just the Oasis is hosed.

I just want to purchase a good lightly used MM and not get into a giant mess up regarding warranty, title, registration.

jeremy
That's only a difference of ~2,000 miles. If it was the difference between 60K and 80K I'd think it an issue; but this? :dunno: Buy the car.;)

[TheDealer]

I would be sceptical of the mileage. Sounds fishy to me.

[RoyLPita]

Welcome!! Dealership employees will be chimimg in shortly...:)


I wouldn't worry about it. As for title problems, there will be none. They will go by the mileage that is on the car.

Just my .02 and then some.

[Mike Poore]

I would be sceptical of the mileage. Sounds fishy to me.
No disagreement here, Ray, but please explain your thinking, if you don't mind. I'm always interested in views from your side of the desk.:)

[TheDealer]

It looks like two times the mileage was entered wrong. I could understand one mistake but not two. Plus I don't think you can enter a lower mileage than was previously entered. As far as Ford is concearned they would go with the Oasis mileage. If you go to a dealer for warranty work and the mileage is less that Oasis, you're screwed. Just my .02.

[TheDealer]

Get me the vin # and I see what Oasis says.

[Mike Poore]

It looks like two times the mileage was entered wrong. I could understand one mistake but not two. Plus I don't think you can enter a lower mileage than was previously entered. As far as Ford is concearned they would go with the Oasis mileage. If you go to a dealer for warranty work and the mileage is less that Oasis, you're screwed. Just my .02.
One would guess he was at that dealer's for the same issue 64 miles apart. Could the tech have hit a 9 instead of a 6 on the keyboard? So, say he did it by accident the first time, then couldn't enter the lower number the next time, just said THWI and made it a 9 that time also?

So, say I came into your dealership five years and 50K miles later to trade it in, would that be an issue with you? Of course in another 3,000 miles it's gonna be a moot point anyway, right?:confused:

[TheDealer]

Just don't have any problems right away!!! The warranty could get voided for mileage roll back.

[Mike Poore]

Just don't have any problems right away!!! The warranty could get voided for mileage roll back.
Good enough. THANKS!:)

[TheDealer]

You can also contact the State and get the State Inspection records. I would say that the mileage stated their would be correct for sure.

[CRUZTAKER]

I don't want to get too far off topic from this fellows problem, but I have the understanding that one cannot manually rollback the odometers of newer cars because of either EEC issues, or a tag that marks the digits....am I insane....:dunno:

BTW: JDANDO, I suggest you PM Ray with the cars VIN number. He's ok, and reputable here on this site. :up:

[Marauder8]

For the records, this is my car I am selling and OASIS is wrong. I have exactly 6431 miles on the car and it is in climate controlled storage right now, so no additional mileage is accrued. I also have my Mass inspection document dated 9/10/2004 with 5597 miles on the odometer.
I am the one that asked Jeremy to come to this site to get answers about my MM.
This is a great site.
Any help you can offer Jeremy would be greatly appreciated.
Ron

[RF Overlord]

Any help you can offer Jeremy would be greatly appreciated.

Don't worry Ron, I told him your car was a sled...

:lol:

[Marauder8]

Don't worry Ron, I told him your car was a sled...

:lol:
What friends for :help:

[Mike Poore]

For the records, this is my car I am selling and OASIS is wrong. I have exactly 6431 miles on the car and it is in climate controlled storage right now, so no additional mileage is accrued. I also have my Mass inspection document dated 9/10/2004 with 5597 miles on the odometer.
I am the one that asked Jeremy to come to this site to get answers about my MM.
This is a great site.
Any help you can offer Jeremy would be greatly appreciated.
Ron
Hey Ron, what you got on the drawing board, next, young fella? ;)

[Marauder8]

Hey Ron, what you got on the drawing board, next, young fella? ;)
My birthday was yesterday. I'm catching up to you Senior Member :bows:

[jgc61sr2002]

jeremy - Welcome to the MM site. :D Enjoy your new ride. Sounds like an excellent car and you were referred to this site by the current owner. IMO you can't go wrong. Good luck.

[JACook]

I don't want to get too far off topic from this fellows problem, but I have the understanding that one cannot manually rollback the odometers of newer cars because of either EEC issues, or a tag that marks the digits....am I insane....:dunno:
No comment 'bout the last question, but...

My understanding is that the mechanical odo _could_ get rolled back, but the ECU also keeps a copy that can't be.

[TheDealer]

One question. They made four mistakes on the oasis report????

[jdando]

yes. two incorrect entries and then two wrong mileages.

jeremy

[TheDealer]

Which are the correct ones??? The first one is from nov 21 2003 with 6803 miles, the second is from dec 12 2003 with 7125 miles, the third is from feb 26 2004 with 8333 miles and the fourth is from mar 16 2004 with 8397. The car now has 6400 miles. Am I missing something here or am I stupid?? :confused:

[Cobra25]

Interesting Question with no real answer. I'd feel the same way if it were me, puzzled!

[Marauder8]

Which are the correct ones??? The first one is from nov 21 2003 with 6803 miles, the second is from dec 12 2003 with 7125 miles, the third is from feb 26 2004 with 8333 miles and the fourth is from mar 16 2004 with 8397. The car now has 6400 miles. Am I missing something here or am I stupid?? :confused:
Only two warranty repairs were done in the 3,000 mile range.
1. Battery
2. A/C Compressor
I know I bought this brand new from Cape Cod Lincoln Mercury.
Nothing else was done at any dealer. I do my own maintenance.

[TheDealer]

falmouth ford nov 21 2003 6803 miles.
customer states r/s wheels chrome peeling. replace both r/s wheels.

falmouth ford dec 12 2003 7125 miles
customer states drivers side rear wheel chrome peeling replace l/r wheel

cape cod l-m feb 26th 2004 8333 miles
customer states car would not start, had to jump start
replaced battery.

cape cod l-m mar 16 2004 8397 miles
customer states has ac leak at compressor
confirmed compressor is leaking special order part.

[Marauder8]

falmouth ford nov 21 2003 6803 miles.
customer states r/s wheels chrome peeling. replace both r/s wheels.

falmouth ford dec 12 2003 7125 miles
customer states drivers side rear wheel chrome peeling replace l/r wheel

cape cod l-m feb 26th 2004 8333 miles
customer states car would not start, had to jump start
replaced battery.

cape cod l-m mar 16 2004 8397 miles
customer states has ac leak at compressor
confirmed compressor is leaking special order part.
I have no answer for that oasis report. Someone somewhere abused the oasis system for their own benefit, would be my guess. But nevertheless the car still only has 6431 on odometer. Was bought new at Cape Cod Lincoln Mercury in Sept 03. The records at Cape Cod Lincoln Mercury are what I go by and Ford Motor has to honor warranty for the 3/36 in spite of oasis. A clerical error or dishonesty should not take away anything from this car.

[TheDealer]

If you never had your car at the other dealer, I would go there and asked to see the repair order to see the customers signature. So Cape Cod made two mistakes.. good luck. Ray

[Marauder8]

I have no answer for that oasis report. Someone somewhere abused the oasis system for their own benefit, would be my guess. But nevertheless the car still only has 6431 on odometer. Was bought new at Cape Cod Lincoln Mercury in Sept 03. The records at Cape Cod Lincoln Mercury are what I go by and Ford Motor has to honor warranty for the 3/36 in spite of oasis. A clerical error or dishonesty should not take away anything from this car.
I am looking at my bill of sale dated 9/6/03. The vehicle had 12 miles on it.

[TheDealer]

I saw that on the oasis report. it did have 12 miles then. Ray

[Marauder8]

Thanks for your help Ray. I will go to selling dealer and have them run an oasis then compare against records on file.

[KilledKenny]

Make sure that the parts replaced on the oasis are infact marauder parts. It is possible that the other dealer has another customer and has enter the wrong VIN in there computer and has not caught on to the error. (maybe 1 digit off, like say a 5 instead of an S). I have actually entered a vin in oasis that was off by 1 digit and came up with another vehicle. Also make sure they diden't enter the milage in km instead of miles. Just a thought. :)

[carfixer]

In my opinion, someone at the dealer acquired a few new wheels using your VIN and had to keep adding mileage to your paperwork so the claims would fly. Note: my opinion. Like Ray said, 4 errors????? No way. Someone abusing the warranty system to acquire parts? That's my guess.

[Marauder8]

In my opinion, someone at the dealer acquired a few new wheels using your VIN and had to keep adding mileage to your paperwork so the claims would fly. Note: my opinion. Like Ray said, 4 errors????? No way. Someone abusing the warranty system to acquire parts? That's my guess.
I kinda tend to agree with you.

[klmore]

In my opinion, someone at the dealer acquired a few new wheels using your VIN and had to keep adding mileage to your paperwork so the claims would fly. Note: my opinion. Like Ray said, 4 errors????? No way. Someone abusing the warranty system to acquire parts? That's my guess.
I have worked with dealerships for a long time and I have known of service guys or techs that abuse the system like that. That would be my guess also.:(

[TheDealer]

Make sure that the parts replaced on the oasis are infact marauder parts. It is possible that the other dealer has another customer and has enter the wrong VIN in there computer and has not caught on to the error. (maybe 1 digit off, like say a 5 instead of an S). I have actually entered a vin in oasis that was off by 1 digit and came up with another vehicle. Also make sure they diden't enter the milage in km instead of miles. Just a thought. :)


I already checked that and they are Marauder wheeels on both repair orders. The chance on someone making a mitake on the vin are almost impossile since the vin numbers are consecutive to all Grand Marquis, so the chance of is being another Marauder are slim. How would the other dealer get the vin number?

[TheDealer]

I have worked with dealerships for a long time and I have known of service guys or techs that abuse the system like that. That would be my guess also.:(


Yes but they would use a vin of a car that they had in their records, so the car would have to have been there for service at one time.

[Marauder8]

Yes but they would use a vin of a car that they had in their records, so the car would have to have been there for service at one time.
What about the mileage??? why so incorrect???

[klmore]

Yes but they would use a vin of a car that they had in their records, so the car would have to have been there for service at one time.
I tend to agree, but it isn't that hard to find a Marauder VIN on the net. I remember a guy in Houston who kept his very abused 5.0 Mustang going for a long time using the system like that. Not exactly the ideal employee.:rolleyes:

[TheDealer]

Ok, here's how it could of happend. Somehow the other dealer got your vin number, they didn't know your mileage so they guessed, the second time they just added some. When you went to Cape Cod, the computer wouldn't allow them to enter a mileage less than what was entered by the other dealer,so they just added some, the next time they added some more. The first time this happened at Cape Cod Lincoln Mercury, the Service Mgr. should have gotten involved since he is the only one that can overide the mileage. This would have then shown the first two from Falmouth with a note of incorect mileage and the one form Cape Cod would be correct. I would go to Falmounth and confront them. I would like to know how they got your vin # and I would want to see the Signature on the repair orders. If I could prove it wasn't my signature, I would be screaming at them and Ford Motor Company to correct this problem and some compensation for all the trouble it caused you. If I were the dealer, the service advisor that wrote the r/o and the tech that worked on it would be fired... This could spark a major audit by Ford Motor company in which they can audit for 7 years and could cost that dealer hundreds of thousands of dollars. If that's what happened. RAY

[rumble]

If you never had your car at the other dealer, I would go there and asked to see the repair order to see the customers signature. So Cape Cod made two mistakes.. good luck. Ray

That and only that is going to solve this.
Me thinks there trickery you will find.

[MENINBLK]

I already checked that and they are Marauder wheeels on both repair orders. The chance on someone making a mitake on the vin are almost impossile since the vin numbers are consecutive to all Grand Marquis, so the chance of is being another Marauder are slim. How would the other dealer get the vin number?


The person abusing the Warranty system gets caught.
This person is asked to leave without incident.
This person applies for a job at another dealership.
This person picks up at the new dealership where he left off at the old dealership.

I would go to Falmouth Ford and ask them if anyone left their dealership
between Dec 2003 and February 2004.
If they reply yes, ask them where they went to.
If they tell you Cape Cod LM, then get the Dealership Owner
and the Service Manager to look at your Oasis Report,
and then call the police.

You will need the Police report to satisfy the dealership's evidence of Warranty Abuse
and to get your Oasis reports corrected.

[TheDealer]

Yes but the repairs were entered under Falmouth fords dealer code and password. It would have had to have been done at Falmouth.

[MENINBLK]

Yes but the repairs were entered under Falmouth fords dealer code and password. It would have had to have been done at Falmouth.

Not necessarily...

You can log onto Oasis from any PC, just as you can log onto MM.net from any PC.
If the User ID and Password were NEVER DELETED, then that is Falmouth's problem.
They failed to do their homework after they fired an employee that had access to their Oasis system.

Try it sometime.
You'll be amazed how UNSECURE the PCs at a dealership really are...

[TheDealer]

Yeah, I believe you but you can't stay logged onto FMC Dealer and you must change you password every 90 days. Which site should be more secure??? Makes a lot of sense. LOL RAY :beer:

[TheDealer]

I have to say one thing. It was nice to be able to discuss this without any mud slinging or flaming. Hope this gets resolved.

[RF Overlord]

FWIW, Falmouth Ford was sold sometime around May or June, and is now called Lighthouse Ford, under new ownership. I was told by one of the 2 employees held over, that all the others were fired/laid-off/let-go...

[telson]

The evidence so far would seem to suggest that a service employee at Falmouth Ford entered the two transactions, then moved to Cape Cod LM and entered two more.

One would assume that the service manager at Cape Cod LM (as, potentially, the employee is still there) would be motivated enough to pull out the paperwork regarding these events and see who filled it out, etc.

One would also assume that Ford Motor Company would be interested to have a chat with the guilty party.

[MENINBLK]

FWIW, Falmouth Ford was sold sometime around May or June, and is now called Lighthouse Ford, under new ownership. I was told by one of the 2 employees held over, that all the others were fired/laid-off/let-go...


If this is the case, then you will need to visit Cap Cod LM and talk directly to the owner.
You will need to leave your Marauder at home so that you don't raise any suspiscions.
Bring A COPY of your Title and Oasis report to the owner, and have this conversation with him.

If they hired someone from Falmouth Ford, during the period in question, they used Cap Cod LM to abuse the Warranty system.
You have the evidence that it occurred because you know that your car has NEVER been to Cap Cod LM while it has been in your ownership.
Keep your Marauder out of Cap Cod LM, keep it at least 5 miles away,
and don't even park it in the lot for any reason.

[MM03MOK]

Also heard that their mechanics weren't ASE Certified, as they purported to be, and charged at ASE rates!!
FWIW, Falmouth Ford was sold sometime around May or June, and is now called Lighthouse Ford, under new ownership. I was told by one of the 2 employees held over, that all the others were fired/laid-off/let-go...

[Marauder8]

Just got back from selling dealer. The oasis on Falmouth Ford was an input error on the vin# which matched mine. At my dealer the input of mileage an 8 was added in front of actual mieage, twice. Service Manager said whatever mileage that is on the car is what determines warranty or not and or 3 years. So any future warranty work IS covered by mileage on CAR not oasis. Thus I am satisfied that this issue has been resolved. Thanks to all who had input on this subject. :beer:

[BruteForce]

I would still insist that the OASIS data be corrected. Saying "Mr X said it was okay" isn't going to cut it if its challenged sometime in the future.

[RF Overlord]

Good point, Mr. Force...

"Mr. X" could be fired next week, and when you bring his name up, everyone will either say "Who?", or tell you he had no authority to say what he did...

[Marauder8]

Good point, Mr. Force...

"Mr. X" could be fired next week, and when you bring his name up, everyone will either say "Who?", or tell you he had no authority to say what he did...
The fact remains that warranty goes by the odometer reading in your car, Bob. Not OASIS. OASIS is a meaningless for warranty issues, but good for recalls.

[TheDealer]

I have to disagree with you there. Oasis is run every time your car comes in for service. It is Ford Motor Companies history of you vehicle. The mileage on the speedo in the car don't mean sqwat!! If it did eveyone could roll their speedo back and get away with it. That's the facts!!!

[Marauder8]

I have to disagree with you there. Oasis is run every time your car comes in for service. It is Ford Motor Companies history of you vehicle. The mileage on the speedo in the car don't mean sqwat!! If it did eveyone could roll their speedo back and get away with it. That's the facts!!!
Ok, Ray I give up. As far as I am concerned this subject is closed. I want to again thank all of you who have responded and commented about this OASIS topic. I always learn something new every day and this is a GREAT site to have discussions such as this. May Santa be good to everyone at MM.net and Joy to the World. :santaw:

[TheDealer]

Have a great holiday. Ray :banana:

[MENINBLK]

Also heard that their mechanics weren't ASE Certified, as they purported to be, and charged at ASE rates!!


What ASE rates ???
There is no such thing...
All ASE does is give a voluntary standardized test to the technician.
ASE comes in different levels, and the White and Blue ASE signs you see are for the basic ASE levels.

[MM03MOK]

What ASE rates ???
There is no such thing...
All ASE does is give a voluntary standardized test to the technician.
ASE comes in different levels, and the White and Blue ASE signs you see are for the basic ASE levels.What I mean by that is they were charging for a level of service they weren't providing and weren't qualified to provide.