Car re-painted under warentee?

[Marauder2005]

A while ago I noticed someone had there Marauder
re-painted under warentee. I did a search but could not
find it. Is that person still on the board? I just wanted
to know because my car has a couple white dots that
the dealer called "acid rain". Im just second guessing him
and wanted to know what were the symtoms that you got
your car re-painted.
Thanks,
-Mike

[NAVCHAP]

PM Logan, his MM was repainted under warranty. He can help you out. -kjs-

[MarauderMark]

Bigdogjim (http://www.mercurymarauder.net/forums/member.php?u=383) was painted under warranty as well .. didn't logan have mixed paint? I belive it was blue or purple?

[Bigdogjim]

Check your PM's:)

[BigCars4Ever]

Check your PM's:)Is there any way I can get this info too. I am curently fighting with the dealer over the same white blemishes in the paint. Any insight would help.

[marauder307]

I'm about to get mine done...details posted under thread titled "Hello Texas Marauders" in the North Texas Marauders regional forum.

[crom]

I had the same same symptoms. Paint popping on the horizontal surfaces (hood, roof, trunk). I also have trash/fuzzies under the paint in select spots on the sides. First time I took it in service manager said take to our body shop they can buff it out. I told him I've been painting aircraft for 20 years and there is no way you can buff it out because 1. The defects on the decks is under the paint 2. Trash under the paint can't be buffed out it has to be sanded down/out of the paint and re-shot. Anyway I took it to three reputable body shops and they all confirmed what I already knew. Went back to the dealer and they had a FORD Rep come and inspect. My car is currently at a body shop getting a complete new paint job. I spoke with the owner and head painter who will be doing the work. They are going to remove all the trim, windows etc., take it down to the bare metal, treat, seal and paint the entire car. I got them to shave the rear trunk badge and they are going to mix in 5 different colors of pearl in the clear. I'll probably not get my car back until April but it should be well worth it. Plus the new paint job will have a full warranty from both the dealership and the shop doing the work. I'll let you know how it turns out. I can't wait to see the pearl dancing across the black in the sunlight.

[Marauder2005]

I had the same same symptoms. Paint popping on the horizontal surfaces (hood, roof, trunk). I also have trash/fuzzies under the paint in select spots on the sides. First time I took it in service manager said take to our body shop they can buff it out. I told him I've been painting aircraft for 20 years and there is no way you can buff it out because 1. The defects on the decks is under the paint 2. Trash under the paint can't be buffed out it has to be sanded down/out of the paint and re-shot. Anyway I took it to three reputable body shops and they all confirmed what I already knew. Went back to the dealer and they had a FORD Rep come and inspect. My car is currently at a body shop getting a complete new paint job. I spoke with the owner and head painter who will be doing the work. They are going to remove all the trim, windows etc., take it down to the bare metal, treat, seal and paint the entire car. I got them to shave the rear trunk badge and they are going to mix in 5 different colors of pearl in the clear. I'll probably not get my car back until April but it should be well worth it. Plus the new paint job will have a full warranty from both the dealership and the shop doing the work. I'll let you know how it turns out. I can't wait to see the pearl dancing across the black in the sunlight.
Man that sounds like its gonna come out real nice!
Update us when its done, and if you can post a couple pics...

[HotrodMerc]

I'm about to get mine done...details posted under thread titled "Hello Texas Marauders" in the North Texas Marauders regional forum.

M307, Do you have any more update for us on your paint situation, what the dealer is doing etc? I have gone back to the dealer about a flaw in an area i believe that was included in some rear-end repainting done immediately after my purchase last March. The dealer had a Pontiac dealer's body shop do it, and they want to have the same shop fix the problem under that shops' 5 yr. warranty. I have been told by another shop the dealer sent me to that the whole back end, including back doors, would need to be redone in order for it to look right. Another individual shop owner, who does national show winning type work, told me he would not try to fix it, because of the silver paint being so hard to get just right and easy to get dark areas. Then when he looked at it again he said something like "it really does look bad though". The flaw, which is gross but not in a really obvious place, on front edge of L-rear wheel opening, still de-values the car. i of course want it to look like a reasonably good new car paint job, since i bought it new, even if it takes an entire repaint. Would appreciate any help from yours or others' experience.
BTW, we bought the car in Arkansas, and their Lemon law may be of help, but takes 3+ tries before the law applies.

[Bigdogjim]

Most paint problems were Marauders made in early Aug.'02.

First two weeks:mad:

[marauder307]

M307, Do you have any more update for us on your paint situation, what the dealer is doing etc?

No GOOD news as of yet...the dealer keeps assuring me that the process is going forward. As for my stance, well...patience may be a virtue, but I lost mine years ago. We've determined that I righteously have an issue; WTF is the slowdown here? Apparently it's got something to do with the local regional rep in Houston...I dunno, and the dealer I'm working with (Energy Country F-L-M; bodyshop manager Chip Tolliver) is being vague on the details. I'm due to be demobilized from my reserve activation down here in TX at the end of April; I'm pushing to get this done before then.

Stay tuned...I'll make sure everybody on the board knows as soon as I do. :cool4:

[HotrodMerc]

No GOOD news as of yet...the dealer keeps assuring me that the process is going forward. As for my stance, well...patience may be a virtue, but I lost mine years ago. We've determined that I righteously have an issue; WTF is the slowdown here? Apparently it's got something to do with the local regional rep in Houston...I dunno, and the dealer I'm working with (Energy Country F-L-M; bodyshop manager Chip Tolliver) is being vague on the details. I'm due to be demobilized from my reserve activation down here in TX at the end of April; I'm pushing to get this done before then.

Stay tuned...I'll make sure everybody on the board knows as soon as I do. :cool4:

I think the slowdown is exactly that, any :bs: they can throw at you to postpone and hopefully (to FLM personnel at all levels except maybe the painter himself) to cause you to just forget it due to frustration. It amounts to $$$$$ in someone's budget or off of someone's bonus, etc. They don't want the expense. :bandit: And I wonder if they are afraid that by fixing a few bad paint jobs that more people will hear about it and show up wanting their bad paint job, or bad paint fix, done again. I am going back to talk with the dealer asap about mine. :argue: I went a couple of weeks ago, and the mgr. of the (Pontiac) shop where they had the first work done had gone fishing by the time i got there on a Friday afternoon. It's about an hour drive 1 way so is difficult for me to get there very freq'ly.
Happy demobilization and keep us posted when you can. :beer:

[AzMarauder]

A while ago I noticed someone had there Marauder
re-painted under warentee. I did a search but could not
find it. Is that person still on the board? I just wanted
to know because my car has a couple white dots that
the dealer called "acid rain". Im just second guessing him
and wanted to know what were the symtoms that you got
your car re-painted.
Thanks,
-Mike
Mike,

I just had mine done on the top surfaces. There was checking or staring in the paint... and acid rain like you mentioned. There is also some "trash" sand or something on the door but I didn't notice that til now.

Only downside is the shop that painted mine didn't do a very good job. Damaged the moulding around the front and rear glass (hit it with the buffer), got "something" on the vertical surface of the trunk lid .. the plastic in the middle... overspray on the front lights... you can feel it... like sandpaper... and did a poor job buffing on the hood.... so it goes back next Monday.

Holding my breath....

[marauder307]

No GOOD news as of yet...the dealer keeps assuring me that the process is going forward. As for my stance, well...patience may be a virtue, but I lost mine years ago. We've determined that I righteously have an issue; WTF is the slowdown here? Apparently it's got something to do with the local regional rep in Houston...I dunno, and the dealer I'm working with (Energy Country F-L-M; bodyshop manager Chip Tolliver) is being vague on the details. I'm due to be demobilized from my reserve activation down here in TX at the end of April; I'm pushing to get this done before then.

Stay tuned...I'll make sure everybody on the board knows as soon as I do. :cool4:


Ok...well...I made it back to STL without the paint job. Shoulda figured...but this story, at last, has a happy ending: I'm firmly scheduled to drop the Black Hulk off for warranty repaint at Sunset Ford, in STL's South County area, on July 11th!

Sunset Ford is the local SVT dealer for STL; at their All-Ford show the first weekend of June, they were raffling off rides in a Ford GT at $10/ticket. They actually three of the durn things appear at the show...I'll get a picture of the black/white stripes one sitting on the showroom floor....!

This place also has a graphic artist on the bodyshop staff; I'll be working with them to get some decent "battle stripes" on the Hulk.

One battle fought and won...now I just gotta get the valves fixed....

[metroplex]

I have the same black paint on the 2003 E-250. I just got the hood repainted under warranty.

I had bubbling and delaminating of the paint. As soon as the service manager saw the hood he said Ford will pay for it no problem.

I'm hoping the rest of the paint on the van holds together.

[marauder307]

Ok...well...I made it back to STL without the paint job. Shoulda figured...but this story, at last, has a happy ending: I'm firmly scheduled to drop the Black Hulk off for warranty repaint at Sunset Ford, in STL's South County area, on July 11th!

Sunset Ford is the local SVT dealer for STL; at their All-Ford show the first weekend of June, they were raffling off rides in a Ford GT at $10/ticket. They actually three of the durn things appear at the show...I'll get a picture of the black/white stripes one sitting on the showroom floor....!

This place also has a graphic artist on the bodyshop staff; I'll be working with them to get some decent "battle stripes" on the Hulk.

One battle fought and won...now I just gotta get the valves fixed....


OK...rather than start yet another thread on this subject, I decided to go ahead and tack this update onto this one....

Dropped off the Black Hulk today; bodyshop is Sunset Ford in STL's South County area. The bodyshop point-of-contact (and I forgot his card...it's out in the car in the rain, durnit!) tells me that it will probably be ready this coming Friday (July 15th). The graphic artist that the shop keeps on retainer is going to recreate/paraphrase the USCG racing stripes on the front fenders using Marauder factory colors (DTR for the red stripe, DPB for the blue), and I'm getting the trunk lid debadged. Stripes will cost me $100, debadging about $50. That's above and beyond the warranty repaint, and they'll make sure to get the striping done before shooting the clearcoat.

Now...there's something I'm not so sure about, and I'm REALLY hoping that one of you with some hardcore experience in dealing with warranty issues will speak up. The shop told me that since I don't have the ESP on my car, they wouldn't loan me a car free of charge; I could have one from the dealer's rental department (they put me in a 2005 Taurus---yawn), but I'd have to pay for it @$25.99/day plus tax. According to them, that's a deal---normally that car is $44.99/day. But I'm still scratching my head over that little shuck-and-jive move of charging me for a rental when my car's in on a WARRANTY job. That doesn't sound right, and I don't know enough about the system to argue it out. Can anybody help me here? Dealer...carfixer...SargeantMa c...Logan...anybody?

:confused: :confused: :confused: Y'all speak up, now...y'heah?

[SergntMac]

You called my name, I read the thread, here's my opinion.

Pay the 25 bucks a day, if you need transportation. Your warranty is paying for your paint, not your transportation.

[Shaft333]

Woah! I just got back from a dealer and was going to do a search on this subject to ask for some help.

Mac,
Did you get your car painted under warranty as well?

[Smokie]

I had absolutely no problems getting my dealer to do a complete repaint at no charge, I asked about a loaner and I was told by my rep. that it was not covered, they offered a car for $19.95 per day. They did a $7000 dollar paint job on my car that is guaranteed for as long as I own the car. I didn't push it, the paint job is what mattered to me.

[MENINBLK]

Listen to Mac and Smokie.

Pay for the rental and don't push the issue.
Worry about getting your baby a top notch paint job.
What you have to pay, for a week or two rental,
is not going to add up to anything near what your repaint
is going to cost your dealer.

and IMO, when you pick up the car, if it looks absolutely gorgeous,
a couple dozen donuts would go very far in the shop.

[fastblackmerc]

Listen to Mac and Smokie.

Pay for the rental and don't push the issue.
Worry about getting your baby a top notch paint job.
What you have to pay, for a week or two rental,
is not going to add up to anything near what your repaint
is going to cost your dealer.

and IMO, when you pick up the car, if it looks absolutely gorgeous,
a couple dozen donuts would go very far in the shop.
When I bought my '04 in for warranty work (not paint) and they had to keep it for more than a day I was given either a GM or Lincoln to use. This happened 3 times. I think it a courtesy extended to all GM / MM / Lincoln / Navigator owners.

[MENINBLK]

When I bought my '04 in for warranty work (not paint) and they had to keep it for more than a day I was given either a GM or Lincoln to use. This happened 3 times. I think it a courtesy extended to all GM / MM / Lincoln / Navigator owners.

When a mechanical repair puts your car out of commission for a while,
they can give you a loaner.

PAINT, is not considered a repair that requires loaner.
Just as a RADIO problem won't require a loaner either...

[marauder307]

Okay....well, it sounds like, from what you guys-r-sayin', that this is a legit move. Rodger dodger...gonna git out my big straw so I can suck it up.

Interesting to note, tho....whenever I take the car into the MERCURY shop (not the Ford one), I DO get a loaner...although usually when going to L-M, I'm in for mechanical work, not body, and it's mainly warranty stuff.

I dunno. I've learned from watching the interdealer relationships with STL's auto dealer shop strike last fall that things can get freaky with dealers in STL, and not in a fun way either. Whatever the case, I appreciate the comeback from y'all. I'll post pics when the Hulk sees daylight again!

[Shaft333]

Maybe this is the wrong thread... but when I brought my last car in for any work... I got a free car wash. Neither the L&M nor the Ford shop does that for me.

[metroplex]

I had absolutely no problems getting my dealer to do a complete repaint at no charge, I asked about a loaner and I was told by my rep. that it was not covered, they offered a car for $19.95 per day. They did a $7000 dollar paint job on my car that is guaranteed for as long as I own the car. I didn't push it, the paint job is what mattered to me. they only painted the hood on the van. No lifetime of the car guarantees either. Mike Dorian Ford at 15.5 and Gratiot , where most of the SE MI marauders were at the Gratiot cruise IIRC.

[prchrman]

Paint threads... :mad2: :mad2: :mad2: :mad2: :mad2: :mad2: ...willie

[SergntMac]

Mac, Did you get your car painted under warranty as well?
Nope. Sorry, I'm not a paint guy. It probably needs it, probably some warranty issues with it as well. But, I just tell folks that my paint isn't wind resistant, and it's burning off...Hehehe...

[marauder307]

Y'know....I'm really beginning to despise dealers.

Saw the Hulk for the first time since taking it in today. I'm not happy. :fire:

They've got the trunk lid and hood off. They've backslid considerably on the deal and now they're saying that they're only going to paint the hood, roof, and trunk. So now I'm going to have a Marauder that's got a great-looking hood, roof, and trunk, and the rest of the car's going to look like crap. :mad2: :mad2: :mad2: :censor: :fire: :nono: :mad: :mad2:

They tried to feed me some bull**** about "oh, but it's got a bunch of rock chips in it and Ford doesn't warranty those". I'm not asking Ford to warranty against the @#$!@#$!@# rock chips, and their comments are begging the point: How did those rock chips get in there? Answer: Because the damn paint was shot too thinly at the factory and the slightest impact from road trash (of which, admittedly, there is an inordinate amount here in STL---they're completely clueless on the skill of road-paving around here) just tears the paint right off the car, rather than leave a little dent in the clearcoat...which my car plainly never got anyway.

Anybody know the number for Ford's Midwest factory rep? I'm not going to let these !@#$!@#$!#@$ morons **** this up any further; I'm slamming the brakes on this abortion-waiting-to-happen right now.

Somebody get Marty on the horn....I got a job for him.

Here's what it looks like now...in a severely dilapidated state.

[metroplex]

Been there, done that. Although Private Mac is going to chide me for not buying a Marauder, but the 2003 E-250's hood was the only thing that was painted even though I can see the paint starting to come off on the doors.

I called Ford Corp and they did nothing and relied solely on the dealership's recommendation.

I think they know they sold vehicles with shoddy paint jobs but are just ignoring it hoping it will go away. If enough vehicles within a period of MYs shows up with such horrible paint; I smell a class action lawsuit.

FWIW it's the same color code as the black Marauders so I feel it is somewhat related because when you buy touchup paint, it's the same stuff.

[SergntMac]

Been there, done that. Although Private Mac is going to chide me for not buying a Marauder.. What

Ever...

[NAVCHAP]

1989, really good SGT, in the wrong place at the right time, too long a story to tell here. We refused to call him PVT on the principle of it. Rank is a real sensitive topic with me. Takes a long time to earn and a brief moment to lose.
Enough said, -kjs-