2003_MM_FYRE49
10-14-2005, 09:08 PM
So this afternoon I took the MM to the dealer to get the oil changed. I left went to the store, the car wash, and then went home and put the car in the garage.
A few hours later I wanted to leave and I started the car. It was bucking, and the check engine light came on as well as the battery light. the car bearly made it out of the garage, died and would not restart. I know the Tech that worked on the car did not do anything to it because I was with him the entire time BSing with him as he is an old friend. I called Roadside assistance and the lady was very nice and she told me that the wrecker would be there within the hour. I looked at my watch, it was 6:00 p.m. and knew that would be ok because I could still miss cocktail hour but get to the dinner if I could leave the house by 7:00 p.m. I asked her to have a flat bed sent and she was very understanding as she told me that the MM was her favorite car. She said that she wanted to get one herself but could not afford one so she bought a black Grand Marquis LSE. I then called my dealer to let them know that the car was coming in on a flat bed and asked if the car could be rolled off inside the garage as I did not want the car to be left outside all weekend. The service department had no problem with that and said that they would let the cashier know it was to be dropped in the garage instaed of the lot. With that I waited for the tow truck.
An hour went by, then an hour and fifteen so I called back to Roadside. This lady was equally as nice as the first one and put me on hold for a few minutes to find out where the wrecker was. She came back to the line, appologized and said that it would be another 20 minutes. Since I was now going to be late for what I had to do this evening I figured what the heck is 20 more minutes.
So I waited, and then comes the tow truck. :mad2:
He rolls down his window and asks me if I called roadside. I looked at him and asked him where the flat bed was and was told by the toothless hill billy "awl thu flaat bedz wur tyed up so i brung this cuz yer ve-hikle don't need no flat bed." I looked at him and said "your F:censor:king kidding me right? I specifically asked for a flat bed." He then said "i kin drag that thin no problum". Again, I said "your F:censor:king kidding me" there is no way in h3ll that you are dragging this car on the ground, I want a flat bed. I then get a response of "i hawl all kins uv cars with this thin, yers wont be nuthin." I looked at him and said you better find a flat bed :banghead:. He gets on his Nextel and lets the dispatcher at the tow company know and she tells him to tell me, not knowing that I am within earshot, too bad take it or leave it because it will be at least 2 hours before a flat bed will be available. Now mind you this tow company is about 15 minutes from my house, and that is stretching it, and it took them an hour and a half to get to the house and now I have to wait another 2 hours...NOT!!!!:bs:
Once again I call Roadside and get another very nice person on the phone. She could not appologize enough for what had happend to me. She told me that she would do her best to get a flat bed out to me as soon as possible and that she would call me back within 10 minutes. It is now 7:45 p.m. and am now 15 minutes late for the dinner that I could have been at by 7:30 if that hill billy tow company was on time with a flat bed like they were supposed to be. The lady from Roadside called me back 5 minutes later and said that she found a flat bed but that it would be 45 minutes until he got to the house and that they would take it to a storage lot to keep overnight because the dealer would be closed by the time they would arrive there. I declined the offer because h3ll would freeze over before my car would sit in a storage lot overnight. I told her that I would contact the dealer directly tomorrow morning and let them handle it and went outside and pushed the car back into the garage. :cry:
I hope that I get a survey from Mercury on the Roadside Assistance Program, because I am not very happy with them right now. I know the ladies that I spoke to did their best, and could not be appologetic enough, but I think Ford needs to do background checks on the tow companies that they use because I am not impressed with the service one bit.
Thanks for listening to my :soapbox: , but I had a really bad night becuase of this and missed a really nice dinner. My fiance was able to make it because she went there straight from work. Has anyone else had an ordeal like this?
A few hours later I wanted to leave and I started the car. It was bucking, and the check engine light came on as well as the battery light. the car bearly made it out of the garage, died and would not restart. I know the Tech that worked on the car did not do anything to it because I was with him the entire time BSing with him as he is an old friend. I called Roadside assistance and the lady was very nice and she told me that the wrecker would be there within the hour. I looked at my watch, it was 6:00 p.m. and knew that would be ok because I could still miss cocktail hour but get to the dinner if I could leave the house by 7:00 p.m. I asked her to have a flat bed sent and she was very understanding as she told me that the MM was her favorite car. She said that she wanted to get one herself but could not afford one so she bought a black Grand Marquis LSE. I then called my dealer to let them know that the car was coming in on a flat bed and asked if the car could be rolled off inside the garage as I did not want the car to be left outside all weekend. The service department had no problem with that and said that they would let the cashier know it was to be dropped in the garage instaed of the lot. With that I waited for the tow truck.
An hour went by, then an hour and fifteen so I called back to Roadside. This lady was equally as nice as the first one and put me on hold for a few minutes to find out where the wrecker was. She came back to the line, appologized and said that it would be another 20 minutes. Since I was now going to be late for what I had to do this evening I figured what the heck is 20 more minutes.
So I waited, and then comes the tow truck. :mad2:
He rolls down his window and asks me if I called roadside. I looked at him and asked him where the flat bed was and was told by the toothless hill billy "awl thu flaat bedz wur tyed up so i brung this cuz yer ve-hikle don't need no flat bed." I looked at him and said "your F:censor:king kidding me right? I specifically asked for a flat bed." He then said "i kin drag that thin no problum". Again, I said "your F:censor:king kidding me" there is no way in h3ll that you are dragging this car on the ground, I want a flat bed. I then get a response of "i hawl all kins uv cars with this thin, yers wont be nuthin." I looked at him and said you better find a flat bed :banghead:. He gets on his Nextel and lets the dispatcher at the tow company know and she tells him to tell me, not knowing that I am within earshot, too bad take it or leave it because it will be at least 2 hours before a flat bed will be available. Now mind you this tow company is about 15 minutes from my house, and that is stretching it, and it took them an hour and a half to get to the house and now I have to wait another 2 hours...NOT!!!!:bs:
Once again I call Roadside and get another very nice person on the phone. She could not appologize enough for what had happend to me. She told me that she would do her best to get a flat bed out to me as soon as possible and that she would call me back within 10 minutes. It is now 7:45 p.m. and am now 15 minutes late for the dinner that I could have been at by 7:30 if that hill billy tow company was on time with a flat bed like they were supposed to be. The lady from Roadside called me back 5 minutes later and said that she found a flat bed but that it would be 45 minutes until he got to the house and that they would take it to a storage lot to keep overnight because the dealer would be closed by the time they would arrive there. I declined the offer because h3ll would freeze over before my car would sit in a storage lot overnight. I told her that I would contact the dealer directly tomorrow morning and let them handle it and went outside and pushed the car back into the garage. :cry:
I hope that I get a survey from Mercury on the Roadside Assistance Program, because I am not very happy with them right now. I know the ladies that I spoke to did their best, and could not be appologetic enough, but I think Ford needs to do background checks on the tow companies that they use because I am not impressed with the service one bit.
Thanks for listening to my :soapbox: , but I had a really bad night becuase of this and missed a really nice dinner. My fiance was able to make it because she went there straight from work. Has anyone else had an ordeal like this?