N40GL
01-08-2007, 09:10 PM
Okay - I'm having a rough day. I need a dealer recommendation in the area (and I live out by Dulles).
I took the Marauder over to Koon's Sterling Ford today because of a slow coolant leak. On the way, the stock idler pulley seized and threw off the serpentine belt. So two things for the folks at Koon's to work on.
Koon's pops the hood, sees the supercharger, etc. and calls Ford to immediately void my extended warranty (the ESP), claiming that any modifications done to the car have now voided said warranty (in other words, the modifications to the engine will now void the warranty on, say, a power window motor). They claim to have made a notation in Oasis that says the car "is used for racing." According to Mr. Service Director, this is true for a Saleen car, a Roush car, a Kenny Brown car, and so forth (e.g. warranties are all voided as soon as the first non-Ford part goes on).
I know I have a long uphill battle about this with Ford, especially after the Service Director told me that "as far as Ford is concerned, I am God - Ford will never, I repeat never, change my decisions." Then he refused to work on the car, and had it towed to the middle of a parking lot near a nearby mall for me to deal with it. I suppose I should be grateful - he didn't charge me for the tow. I'll have to read up on Magnusson-Moss and see how to escalate this.
Mr. Service Director also told me that my car is unwelcome at all Washington-area Ford dealers, and that I will be unable to get the car serviced at any Ford, Lincoln or Mercury dealer in the area because of the "iresponsible modifications."
All this is documented - I recorded the conversations.
So I had the car removed to Tony Ferrari's Motorsports shop (anyone with a Dynojet can't be all bad) to get the immediate problems cleaned up. But I also need a more level-headed dealer that I can go to and see if I am actually banned from any Ford dealers in the DC-VA-MD area.
Any ideas, gang?
And, yes, I called Ford's Customer Assistance Center and reported the dealer (for all the good that'll do me). I know Kenny Brown always told me that the first call should be to them, not a Ford dealer. However, with Kenny out of action, I'm stuck.
Of course, if any of the Ford folks reading this board (stealthily) care to get in touch with me to see if this is even legitimate or if my ESP can be resurrected, I'd appreciate the help. On the other hand, if you just want to make Mr. Service Director's life miserable, that's fine by me.
Oh yeah - one more thing. Don't go to Koon's Ford. You've been warned.
I took the Marauder over to Koon's Sterling Ford today because of a slow coolant leak. On the way, the stock idler pulley seized and threw off the serpentine belt. So two things for the folks at Koon's to work on.
Koon's pops the hood, sees the supercharger, etc. and calls Ford to immediately void my extended warranty (the ESP), claiming that any modifications done to the car have now voided said warranty (in other words, the modifications to the engine will now void the warranty on, say, a power window motor). They claim to have made a notation in Oasis that says the car "is used for racing." According to Mr. Service Director, this is true for a Saleen car, a Roush car, a Kenny Brown car, and so forth (e.g. warranties are all voided as soon as the first non-Ford part goes on).
I know I have a long uphill battle about this with Ford, especially after the Service Director told me that "as far as Ford is concerned, I am God - Ford will never, I repeat never, change my decisions." Then he refused to work on the car, and had it towed to the middle of a parking lot near a nearby mall for me to deal with it. I suppose I should be grateful - he didn't charge me for the tow. I'll have to read up on Magnusson-Moss and see how to escalate this.
Mr. Service Director also told me that my car is unwelcome at all Washington-area Ford dealers, and that I will be unable to get the car serviced at any Ford, Lincoln or Mercury dealer in the area because of the "iresponsible modifications."
All this is documented - I recorded the conversations.
So I had the car removed to Tony Ferrari's Motorsports shop (anyone with a Dynojet can't be all bad) to get the immediate problems cleaned up. But I also need a more level-headed dealer that I can go to and see if I am actually banned from any Ford dealers in the DC-VA-MD area.
Any ideas, gang?
And, yes, I called Ford's Customer Assistance Center and reported the dealer (for all the good that'll do me). I know Kenny Brown always told me that the first call should be to them, not a Ford dealer. However, with Kenny out of action, I'm stuck.
Of course, if any of the Ford folks reading this board (stealthily) care to get in touch with me to see if this is even legitimate or if my ESP can be resurrected, I'd appreciate the help. On the other hand, if you just want to make Mr. Service Director's life miserable, that's fine by me.
Oh yeah - one more thing. Don't go to Koon's Ford. You've been warned.