MMM2003
09-05-2003, 05:35 AM
Well, here goes another Dealer related story.
This time it wasn't as bad.
I reported in another thread, that I had made an appointment with the Service Manager, to have my worn front tires looked at.
Basically they said, that after 23500 miles there is no warranty available on the tires or the alignment. That's just the way high-performance tires wear. Tire manufacturer's generally don't give warranties on hi-po tires.
They recommend an alignment and switch left to right & right to left every 12k, to extend the live of your tires.
I'm getting the snow tire package in a month. Once I have them mounted, I'll get an alignment.
On the good side. I told them that I had my car in several times and certain things were never fixed correctly. I mentioned that I learned about a website (MM.net) and did some research. I found several issues I wanted to have looked at and taken care of.
The Service Manager said, that they would be happy to look at everything I bring in. He stated that they have a local Cougar club and a lot of the members find things, that Ford doesn't even know about. The Dealership works with them very closely and helps them to resolve any issue they might have.
This sounded very promising. We will see how they react, when I bring in the list of TSB's and the fix for the tranny issue.
Maybe the Service Manager will have an open ear towards mod's?!
I just wanted to share this experience with everyone, since I know there are others out here, that have issues to address with the Dealer. I'll post a portion of this in the current tire thread.
This time it wasn't as bad.
I reported in another thread, that I had made an appointment with the Service Manager, to have my worn front tires looked at.
Basically they said, that after 23500 miles there is no warranty available on the tires or the alignment. That's just the way high-performance tires wear. Tire manufacturer's generally don't give warranties on hi-po tires.
They recommend an alignment and switch left to right & right to left every 12k, to extend the live of your tires.
I'm getting the snow tire package in a month. Once I have them mounted, I'll get an alignment.
On the good side. I told them that I had my car in several times and certain things were never fixed correctly. I mentioned that I learned about a website (MM.net) and did some research. I found several issues I wanted to have looked at and taken care of.
The Service Manager said, that they would be happy to look at everything I bring in. He stated that they have a local Cougar club and a lot of the members find things, that Ford doesn't even know about. The Dealership works with them very closely and helps them to resolve any issue they might have.
This sounded very promising. We will see how they react, when I bring in the list of TSB's and the fix for the tranny issue.
Maybe the Service Manager will have an open ear towards mod's?!
I just wanted to share this experience with everyone, since I know there are others out here, that have issues to address with the Dealer. I'll post a portion of this in the current tire thread.