Ford dealer refuses warranty?!

[Stephen Soulsby]

I called up Waldorf Ford to make an appointment for my Marauder to have some warranty work done. Before I even told him what it needed he said "We can't work on those Marauders, they're a special vehicle". This is a HUGE Ford dealer who has done warranty repairs on my 2000 LS (which is basically a Jag S-Type). Shouldn't a Ford dealer honor a FoMoCo warranty? Told me to try the little s***-hole Lincoln/Mercury dealer 20 minutes South. I called there and was told it would be nearly a month before it could go in, but the main reason I was taking it (allignment) was only covered for 12,000 miles. My front tires are BALD in the inside, with thick tread everywhere else. The rears are worn down the center, my subwoofer rattles, I have rust on the car from a misalligned door, plus much more. I have never had time since I bought the car to have it worked on until now, and they're running me in circles. What to do?

[joflewbyu2]

go back and ask the service mgr when the regional service rep will come in because you will talk to him if these items are not taken care of. this should get his attention. if he tries to blow you off, stay right in front of him and pick up your cell phone and ask for the number to make a call to ford customer service.

[merc406]

Tell them your a Postal worker.

[Bigdogjim]

[QUOTE]Originally posted by Stephen Soulsby
I called up Waldorf Ford to make an appointment for my Marauder to have some warranty work done. Before I even told him what it needed he said "We can't work on those Marauders, they're a special vehicle".

Well special to us OK! But they are from Fords "parts bin" They have access to L&M parts.

This is a HUGE Ford dealer who has done warranty repairs on my 2000 LS (which is basically a Jag S-Type). Shouldn't a Ford dealer honor a FoMoCo warranty?

Are they SVT?

Told me to try the little s***-hole Lincoln/Mercury dealer 20 minutes South. I called there and was told it would be nearly a month before it could go in, but the main reason I was taking it (allignment) was only covered for 12,000 miles. My front tires are BALD in the inside, with thick tread everywhere else. The rears are worn down the center, my subwoofer rattles, I have rust on the car from a misalligned door, plus much more. I have never had time since I bought the car to have it worked on until now, and they're running me in circles. What to do? [/QUOTE


Ask to speak with General Manager/Owner. State your case to them. Ask for a reason.

[carfixer]

In dealerships, most service advisors hate having to deal with people that have "grocery lists" of warranty repairs. To them it means a lot of hassle for very little commission. In the case of the MM, they can get away with it by saying it is a "special" car or telling you they can't get you in for 5 weeks. They all know the car is basically a Crown Vic with a Mach I powertrain.
I'll bet if you called and told the same guy that your 2003 Marauder has 30,000 miles on it and it needs a 30,000 mile service and new brakes all around, he would ask "can you bring it in right now?". Easy work with spiffs and good commissions!
I'm willing to bet if his service manager found out he blew you off, he would be in deep sh**.
We are a L/M dealer and we send nothing away. We work on F150's, T-bird's, anything that is build by Ford L/M and will fit in our shop and most dealers are the same, especially a large dealer like you describe.

Dealers have a bad rap because of this kind of stuff :mad2:

[Crown Vic]

That's the biggest BS I've heard. If you were bringing your MM to a Honda dealer, different story...lol. :D

When my local Ford dealer was changing management, the Ford dealer said to go to the nearest Lincoln / Merc deal for "ANY" service. Since FoMoCo is the part company, they said the LM dealer would honor "ALL" Ford warranty repairs, etc.

[jabird56]

A little note (mass mailing) to new Mercury owners signed by Darryl Hazel has a 888 number if you/I have any questions. The Number is 888-566-8888. I use to live in Waldord (Dorchester Neighborhood) and I 've heard the new owners (within the last few years) of Waldorf Ford are "full of it" And I would stay away from Wilson Powell up inside the beltway also.

[Marauder57]

I am getting ready to move into our first house and my next door neighbor is the Service Manager at the local Ford Dealer.....so I am going to see about having my car serviced there......Nice to know people in "Kinda" high places..... :D

[Haggis]

Report the a**hole to Ford and go find a new dealer to do the work. If they will not do the work now how can you trust them to do the work right if they are forced to do it. Good luck.

[GordonB]

Stephen,
Have you trieed East-West L-M in New Carrollton, 450 and the Beltway? I know it is not really close to you.
If you get desperate, you can up to Safford L-M at RT 29 and Briggs-Chaney Rd near me. Their servive is OK; can't brag but won't complain too much either.
GordonB.

[SILVERMARAUDER]

call and set apointment and when you call say you have 38k and when you get there say you must have misunderstood me on phone it is only 12k sorry anyway this is what i need done. it will work!

[TheDealer]

I've said this before. Your selling dealer MUST work on your car. It's up to any other dealer if they WANT to. If you didn't buy the car from that dealer they only HAVE to work on it if you are 50 miles away from you're selling dealer and it's an EMERGENCY repair. RAY

[Stephen Soulsby]

My selling dealer is in Cumberland 180 miles away. I just went back to Waldorff Ford and made an appointment with the Asst. service manager. I got no resistance, however she never asked the milage. I'll have to see how this goes on Monday.

[DOHC 4.6]

Originally posted by TheDealer
I've said this before. Your selling dealer MUST work on your car. It's up to any other dealer if they WANT to. If you didn't buy the car from that dealer they only HAVE to work on it if you are 50 miles away from you're selling dealer and it's an EMERGENCY repair. RAY

:bs:

[O's Fan Rich]

always serviced by the local Ford Dealer. I have no problems at all dealing with them.

[TheDealer]

Originally posted by DOHC 4.6
:bs:

Guess I don't know what I'm talking about!!! We service any car no matter where it was bought, we sevice Ford trucks too. Reedman Lincoln Mercury will not work on our customers car or any other dealers. It's up to the dealer.

[Haggis]

If distance is not too much of a factor try Hagerstown Ford, they have always treated my wife and I good, no complaints at this time. They are also an SVT dealer and service them there.

[sfsv]

I am a Ford Lincoln Mercury certified service advisor and in some cases a Ford dealer can refuse to work on a Mercury Marauder. If the dealer techs are not trained or certified to work on your Marauder the service advisor might be saving you from future grief. Here in South Florida we have a large market of Panther chassis cars and we know them inside and out. In my travels, I have found Ford dealers who only sell 2-3 Crown Vic's a month and their techs don't see many of them for repairs or routine service. If your local or state police departments use CVPI find out which dealer takes care of them. You would proably find an enthusiastic service advisor and tech, who would be delighted to work on your MM. Remember your attitude and body language speaks volumes. No one wants a problem child, who will ends up burning them on a customer satisfaction survey and costing them their bonus.

[Mike Poore]

[QUOTE=Stephen Soulsby]I called up Waldorf Ford to make an appointment for my Marauder to have some warranty work done. Before I even told him what it needed he said "We can't work on those Marauders, they're a special vehicle". QUOTE]

I'd try a L/M dealer, not Ford, although Ford uses our engine in the '03 - 04 Mach-1. The L/M dealers have experience with the engine in the Aviators, and there's a bunch of those out there. Another thing, we've found, is the L/M shops are under a LOT of pressure to get good responses on the customer feedback forms, and phone call surveys, to the point some dealers (two in our area) want to help you fill out the questionnaires, and do everything possible they recieve glowing reports. :twocents: ....a lot of palaver to get you to call your closest L/M dealer and forget the Ford guys when it comes to MM service.;)

[Bluerauder]

I called up Waldorf Ford to make an appointment for my Marauder to have some warranty work done. Before I even told him what it needed he said "We can't work on those Marauders, they're a special vehicle".
Maybe you can bring the Marauder to Brown's L/M in Fairfax, VA on Lee Highway and drop it off while you are at work in Alexandria. I have had excellent service there. Call Mike Lunsford 703-352-5541/5500. They might even hook you up with a rental if it's a multi-day job. :up:

[Bradley G]

Hey MMers,

I would call right back ask for the Highest officer in charge, start with the Owner , then General mgr.,service manager.If that dont work,call Ford on the hotline and register a complaint. It should take no longer than 3-4 days tops!even when the temps are below zero to get an appointment.some dealers have a no appt policy!I could find several reasons to shop for a "New" dealer,then again,I can think of some good reasons to "stay".Sometimes during adversity comes a strong bonding relationship.Stand your ground ,get to the right people,and good things will happen(generally):)
Bradley G

[TheDealer]

:bs:
I would think I know!!!

[MarauderMark]

If they dont want to work on it then it seens they are trying to tell you something.=there no good for that car.It's a shame you gotta go so far but you might be better off in the long run. Happy Holidays to ya'll...:wreath:

[Bradley G]

I has seen instances where Ford factory service rep reassigns another dealer to service a customer that is unsatisfied with a certain dealer.This is usually after things get too Hairy:argue:

Bradley G

[TheDealer]

Would you take a Caddy to a Chevy dealer?? I doubt a Ford dealer could do an alginment on a Marauder. You need special adapters for the wheels.

[Tallboy]

I've said this before. Your selling dealer MUST work on your car. RAYFord must be different than Dodge. Have you ever read a Ford dealer agreement? Dodge's says you can refuse to service anyone's car, even if they bought it from you.

[Hack Goby]

Way to fire up a year old thread.

[mrjones]

Tell them your a Postal worker.

No, no, no. Tell them you're an EX postal worker - Just fired yesterday!

My local Ford dealer works on my Marauder and is happy to do it. They're a Ford dealer ONLY, but they are an SVT dealer also. I'd say find another dealer.

[Bluerauder]

Way to fire up a year old thread.
Another old thread sneaks back .... Hack gets the prize for noticing first.

[jfclancy]

Well I guess things be differant in Texas I NEVER want someone that starts out say he CAN'T work on my ride working on it. End of statement. I drive past four or five L/M dealers to get to John Eagle just because they do good work. I just mean why would you want to force someone to work on your ride ? Do you honestly think he will do the job correctly ? Be happy he turned you down write him up for it BUT go somewhere else to have it fixed is my suggestion.

Joe Clancy :beer: :beer: :beer:

[SergntMac]

So I guess it ain't old no more...

[Haggis]

So I guess it ain't old no more...

It's only as old as you feel..

[Murader03]

So much BS so little time. I bought my MM at a Ford/L/M dealer in a little burg in Maryland. I have it serviced at Ford dealer in a little town not far from home, mainy since I know the people and it was on my way to and from work. They have never refused me any warranty work on the MM since I took it to them for the first service and oil change. These guys were the ones who also repaired my stuck thermostat and ultimately replaced the engine all under warranty. No questions asked. With 71K miles and still under extended warranty, they still do my work.......

[merc406]

Wow, year old posts come back as new one's,.. I still say if ya have a

problem with the dealer, "Tell them your a Postal worker" as stated 1 year

ago......Hack win's the prize, year old :beer:

[slamnmm]

I am a Ford Lincoln Mercury certified service advisor and in some cases a Ford dealer can refuse to work on a Mercury Marauder. If the dealer techs are not trained or certified to work on your Marauder the service advisor might be saving you from future grief. Here in South Florida we have a large market of Panther chassis cars and we know them inside and out. In my travels, I have found Ford dealers who only sell 2-3 Crown Vic's a month and their techs don't see many of them for repairs or routine service. If your local or state police departments use CVPI find out which dealer takes care of them. You would proably find an enthusiastic service advisor and tech, who would be delighted to work on your MM. Remember your attitude and body language speaks volumes. No one wants a problem child, who will ends up burning them on a customer satisfaction survey and costing them their bonus.
Who do you recomend in south F.L. ? :confused:

[Tallboy]

Who do you recomend in south F.L. ? :confused:

Carfixer. :banana2:

[maraudernkc]

Yea. what he said. I would be talikng the srvice manager and the the G.M.




go back and ask the service mgr when the regional service rep will come in because you will talk to him if these items are not taken care of. this should get his attention. if he tries to blow you off, stay right in front of him and pick up your cell phone and ask for the number to make a call to ford customer service.

[EbonyMarauder03]

Carfixer has the right idea, talk to the Service Manager. I don't know about that dealer in particular but things are slow in most of the country. There should be no reason why they wouldn't take it in. If that doesn't work either call Customer Service or see the General Manager or Owner. I'm sure neither one of them wants to turn away work either. When an advisor turns away work it hurts more people than they think about. It hurts the techs, it hurts the parts department and in the end the owner.

Next time tell them it's a 2003 or 2004 Mercury, whatever your case may be. I know on my 03 that even with the VIN it would come up Grand Marquis.

You can also schedule the appointment with one item and when you drop it off give them the list.