vegasmarauder
02-11-2004, 02:30 AM
Of course we already all know this but this was on MSN website today.
I have taken out some of the other hype, here's the good parts.
Consumer research firm Strategic Vision identifies the 2003 model year vehicles that delighted consumers.
Pontiac Sunfire
Volkswagen Golf
Honda Accord
Mercury Marauder
MINI Cooper
Audi A4
BMW 7-Series
Ford Mustang
Mercedes-Benz SL-Class
Honda Odyssey
Honda Element
Nissan Murano
Ford Excursion
Infiniti FX
Land Rover Range Rover
Subaru Baja
Chevrolet Avalanche
Dodge Ram 2500
Dodge Ram 3500
With a TDI score of 777 points, the The Mercedes-Benz SL-Class claimed the laurels as the highest scoring vehicle of the 2003 model year, and the top spot in the Convertibles Over $30,000 class.
In the highly competitive automotive marketplace, acquiring and retaining satisfied customers is the ultimate goal of every car manufacturer. Selling a car is one thing, but selling a car to someone who will return to a dealership for service or buy another vehicle is considered money in the bank.
Rising above the many customer satisfaction surveys that seem to be attached to most purchases nowadays, consumer research firm Strategic Vision has identified the next level of satisfied customer: the "delighted" consumer.
San Diego-based Strategic Vision developed its "Total Delight Index" (TDI) in hopes of helping auto product planners design vehicles that lead to committed, loyal customers.
Darrel Edwards, Strategic Vision founder and president, discovered during development of the TDI that even though customers were satisfied or very satisfied with their vehicle purchase, it didn't necessarily mean they were delighted consumers. When a customer is truly delighted, there is "a strong emotional response that commits the customer to the product, brand or manufacturer," noted Edwards.
The 2003 model year vehicle with the highest TDI score was the Mercedes-Benz SL-Class.
Among domestic brands, Ford Motor Company placed three vehicles on the delight list, with the Mercury Marauder winning the Larger Car category, the Mustang taking the Convertibles Under $30,000 category, and the Excursion on top of the Full-Size SUV segment.
It's important to note that the TDI is about the vehicle itself and not the purchase process or dealership experience.
If you want the whole article, here's the link
http://autos.msn.com/advice/article.aspx?contentid=4021802&src=msn
I have taken out some of the other hype, here's the good parts.
Consumer research firm Strategic Vision identifies the 2003 model year vehicles that delighted consumers.
Pontiac Sunfire
Volkswagen Golf
Honda Accord
Mercury Marauder
MINI Cooper
Audi A4
BMW 7-Series
Ford Mustang
Mercedes-Benz SL-Class
Honda Odyssey
Honda Element
Nissan Murano
Ford Excursion
Infiniti FX
Land Rover Range Rover
Subaru Baja
Chevrolet Avalanche
Dodge Ram 2500
Dodge Ram 3500
With a TDI score of 777 points, the The Mercedes-Benz SL-Class claimed the laurels as the highest scoring vehicle of the 2003 model year, and the top spot in the Convertibles Over $30,000 class.
In the highly competitive automotive marketplace, acquiring and retaining satisfied customers is the ultimate goal of every car manufacturer. Selling a car is one thing, but selling a car to someone who will return to a dealership for service or buy another vehicle is considered money in the bank.
Rising above the many customer satisfaction surveys that seem to be attached to most purchases nowadays, consumer research firm Strategic Vision has identified the next level of satisfied customer: the "delighted" consumer.
San Diego-based Strategic Vision developed its "Total Delight Index" (TDI) in hopes of helping auto product planners design vehicles that lead to committed, loyal customers.
Darrel Edwards, Strategic Vision founder and president, discovered during development of the TDI that even though customers were satisfied or very satisfied with their vehicle purchase, it didn't necessarily mean they were delighted consumers. When a customer is truly delighted, there is "a strong emotional response that commits the customer to the product, brand or manufacturer," noted Edwards.
The 2003 model year vehicle with the highest TDI score was the Mercedes-Benz SL-Class.
Among domestic brands, Ford Motor Company placed three vehicles on the delight list, with the Mercury Marauder winning the Larger Car category, the Mustang taking the Convertibles Under $30,000 category, and the Excursion on top of the Full-Size SUV segment.
It's important to note that the TDI is about the vehicle itself and not the purchase process or dealership experience.
If you want the whole article, here's the link
http://autos.msn.com/advice/article.aspx?contentid=4021802&src=msn