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View Full Version : Kudos to The Tire Rack



derik
03-19-2004, 06:22 AM
Ordered a new set of BF Goodrich tires on Wednesday, 3/17 at about 12 noon, was notified that the tires had shipped at 4pm, 3/17. Tires arrived 9:30am Thursday, 3/18. Great job and good price compared to my selling dealer and BF Goodrich retail store. By the way Logan, I ordered through the MM.net link. Any difference in member treatment or is this Tire Rack's normal mode of operation? I will be a repeat buyer. (Now I have to get them installed. After the snow!!)

Logan
03-19-2004, 06:39 AM
Nope, that's tirerack's normal service. They do what they do extremely efficiently. That's why this site is an affiliate, because of their extraordinary customer service.

Marauder
03-19-2004, 07:34 AM
Nope, that's tirerack's normal service. They do what they do extremely efficiently. That's why this site is an affiliate, because of their extraordinary customer service.
I've order from Tire Rack twice before and have been very pleased with their service....they even gave me a courtesy call to make sure I ordered the correct size because I ordered a non-stock size for my Crown Vic (275/40-18).

hitchhiker
03-19-2004, 11:51 AM
I have used the Tire Rack twice before to 'bargain' with local dealers.

I printed off the 'invoice' just before actually paying for the tires and took it to local dealers. They matched the price with that 'evidence'

When you allow for shipping expense plus the cost of mounting and balancing
a customer provided tire, the local shop gave me a price that is quite good.

I think that using this approach saved me $200 on the price of four tires!

Regards,

David

Marauderjack
03-20-2004, 04:55 AM
I ordered a new set of rears since it appears they will be gone before the fronts are half gone!!?? :confused: I had hoped to get the $85.00 price but thet were $104.00 (I missed the special)!!

Tracked them and good ole UPS said they were "Out For Delivery" in Aiken, SC.....100 miles away!!!! :down: I called UPS and got the usual "BS" so I called Tire Rack and the CS lady said she would check on it. She called back and confirmed...Aiken, SC and made arrangements to send me two more at the old $85.00 price!!! :bounce: They are really on top of things in the CS catagory!!! :rock:

As fate would have it the original tires were delivered to me that same day.....UPS tracking glitch (Aiken, SC)......IDIOTS!!! :censor:

Called the CS lady and she was able to stop the second order and said she would still put a credit through for the $85.00 price.......GREAT PR!!!!! :D

They have my business from now on!!! ;)

Marauderjack :D

BTW....I also ordered through MM.net!! :bandit: