Festus
07-18-2013, 06:43 AM
My car is in the shop at Autonation, formerly Team Ford in Atlanta. I have been going there for service for about 10 years now. This is the first time however, that I have felt the need to question their service.
I went in a couple of weeks ago for two problems. The engine was missing, and my ABS/Brake light was coming on intermittently.
I correctly figured the engine missing problem was the coils. So they got that right. They also said it was in need of a tuneup. Ok, it does have 130K, so I told them to do that too.
As for the ABS/Brake light, at first they told me that the chip was bad and needed to be replaced. So I told them go ahead. Other than oil changes, they have done all of the major service on the car. Including putting in 4:11 gears.
A couple of days later they tell me the car is ready and charge me $1400. Within 5 minutes, I can tell that they didn't properly reprogram the chip for 4:11's and the ABS/Brake light comes back on. So I take the car back and tell them they didn't fix the problem and the speedo isn't calibrated to the 4:11's.
They call me back a couple of days later to tell me that the problem now is a module on the computer and it will be another $1400 for the computer plus labor plus another $250 to reprogram the chip.
So I told them if the problem is the module, then it wasn't the chip. Put the old chip back in.
Next they tell me that the old chip is bad, and when they put it back in the car, the car won't start now. So I do need to pay for the chip and to reprogram it for the speedo.
However, they did find the module I need for $875. So on top of the $1400 I have already spent, they want to charge me another $875 + $250 to fix my car.
This just doesn't sound right.
I went in a couple of weeks ago for two problems. The engine was missing, and my ABS/Brake light was coming on intermittently.
I correctly figured the engine missing problem was the coils. So they got that right. They also said it was in need of a tuneup. Ok, it does have 130K, so I told them to do that too.
As for the ABS/Brake light, at first they told me that the chip was bad and needed to be replaced. So I told them go ahead. Other than oil changes, they have done all of the major service on the car. Including putting in 4:11 gears.
A couple of days later they tell me the car is ready and charge me $1400. Within 5 minutes, I can tell that they didn't properly reprogram the chip for 4:11's and the ABS/Brake light comes back on. So I take the car back and tell them they didn't fix the problem and the speedo isn't calibrated to the 4:11's.
They call me back a couple of days later to tell me that the problem now is a module on the computer and it will be another $1400 for the computer plus labor plus another $250 to reprogram the chip.
So I told them if the problem is the module, then it wasn't the chip. Put the old chip back in.
Next they tell me that the old chip is bad, and when they put it back in the car, the car won't start now. So I do need to pay for the chip and to reprogram it for the speedo.
However, they did find the module I need for $875. So on top of the $1400 I have already spent, they want to charge me another $875 + $250 to fix my car.
This just doesn't sound right.