Tire Rack

[KSMM03]

Gents,

Maybe I get annoyed easily, but then again I work for Uncle Sam and the majority of my work is in the customer service arena.

Okay, I ordered two tires from my local sears, and two from Tire Rack, as well as the wheels.

The wheels were shipped FedEx and at close to $200.00, they attempted to deliver during the day, and not being home, I got to go pick them up and put them in the trunk for the haul to the house.

Ordred the two tires from Sears, then came home, logged on to Tire Rack and ordered those two on 13 Dec about dinner time. Okay, so the clock starts on Saturday, 14 Dec, and should have ended on Monday 16 Dec. Clicked the link on the nice email they send you and it showed that it was at my local FedEx on Monday, say in the morning. So, eager me, I raced home, and lo and behold, no tires. I waited till 6 PM (CST) and fired off a very not nice email to mason @ tire rack.

I come home from work today and on my back deck is two tires. I checked via the link and interestingly, two tires @ $194 and change "No signature needed" for delivery.

To say the least I'm confused as to why I had to sign for 4 wheels which are useless without tires, and not for tires, while useless without rims are probably the smarter of the two to steal.

Of course, I zapped off another email after getting the response on my previous one, in which I suggested my credit card be creditted the difference between 2 and 3 day delivery. A measly $1.23.

FedEx needs to explain to Tire Rack:
Why it held my tires a day here in Manhattan, KS.
Why they charged for two days and took three.
Why someone has to sign for $200 worth of parts, and not sign for $194 worth of parts.
Why $194 worth of parts were left on my deck, where they could have been stolen, and could be in neighborhoods, i.e. cities, that are not as friendly as mine.

Tire Rack needs to insure that 2 day delivery is just that, 2 day delivery and if FedEx can't insure that, then they need to tell the customer and charge accordingly.

I'm sorry if it seems like I'm venting, but I'm not really impressed with these folks...but didn't really have a choice either.

[LincMercLover]

I dunno, in winter time, some can get A LOT further on rims vs. rims with tires... :D

LOL, all kidding aside, that does sound odd... I appreciate the security of my packages, but no one around here is gunna steal anything from me! I hate it when I miss a package, especially when they TRY to deliever it twice at THE SAME TIME! Der... if I wasn't there the first time, what says I'll be there the second? :mad:

[KSMM03]

Yeah, but I wouldn't want to be behind that car, what with all the sparks flying and mess up my purdy black Marauder!!

Just seemed kinda strange to me...but then again, I'm an easterner out in the midwest....so anything is possible

[Murader03]

I would venture to say that Tire Rack doesn't ship on Saturday. There aren't to many companies that ship out on Saturday as it would be an extra charge for FedEx shipment. Likewise, FedEx doesn't deliver on Saturday unless you request Saturday delivery and then it charges a higher rate. Weekends are not normal workdays for FedEx. I believe the "Big Brown Truck" works under the same weekend schedule. Therefore, the clock shouldn't have started until Monday!

[tetsu]

I got 4 tires mounted on 4 rims delivered via UPS in three days and the UPS guy came by twice because he didnt want my tires filling up his truck for the next day.

Those 2day 3 day shipping rates dont really promise you that it'll be in those times, it's just that like 85% of the shipments in those categories do make it in the given timeframe.


Johnny

[MarauderBoy]

Since I work for Big Brown, I'd have to say specify UPS for all your deliveries. But it is the holidays and even they have double the normal volume and temporary workers filling in. I would say that it appears they ran a special weekend sort based on the holiday volume and the shipment arrived at the delivery center but may not have been sorted for delivery until the following day. Hard to tell without tracking numbers but I don't make a habit of reading their tea leaves...

[grzellmer]

Chris

I work for a software company which sells warehousing and transportation software. There is often a difference in what the customer expects for delivery times from point of order entry and what the vendor/carrier does.

First, from a warehouse perspective it is the exception that a warehouse is filling orders on a Saturday unless the company has published the fact or they are in an end of quarter situation. From your email it appears that Tire Rack filled the order and shipped it on Saturday, which is good service.

The next step, shipping, also executes fairly well. FedEx picks up the package on Saturday. (When they give you a tracking number it should note the date/time of pickup in the history.) As others have indicated there is a premium the carriers charge for this. Which it appears was picked up by Tire Rack. You should check the pickup date/time as some vendors will fill the order on Saturday, send you the nice email that "your order has been shipped" but not schedule the item for pickup until Monday which saves them the surcharge and makes the carrier look like the the one delaying delivery.

Another possibility is that your shipment arrived in the distribution center after the local trucks departed to make their daily runs. If that is the case, you get the item tomorrow.

Last but not least, most carriers will pickup and deliver on Saturday but do not count Saturday or Sunday in "delivery days" calculations as these are not "business days". Since the item was delivered on Tuesday (2 business days) I would think they got pretty close to their committment.

As for delivery signatures, $200 must be the magic number.

Just a couple notes from a guy living this everyday.

GZ

[Wags]

I ordered my 4 wheels/tires on a Tuesday from TireRack, and they were on the car by Friday evening. Grzellmer is correct, the weekends do not count for delevery days, unless it is specifically specified for a weekend delivery. I've only had one bad experience with UPS last year when they "lost" one of my Muncie's that I was waiting for. I did get a BW st-10 delivered to me that I don't know who's it was, but they did finally track the Muncie down and took back the other one. (two weeks later).