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Thread: Apple Customer Support

  1. #1
    Join Date
    Sep 2002
    Location
    Cape Cod, MA
    Posts
    13,676

    Apple Customer Support

    Long story short, I was looking for a QR code reader in the App Store and inadvertently DL'd a premium app that was also a subscription at $9.99/mo. Some of the fault was likely my inattention, but it was not really clear that it was a chargeable download until I got an email shortly after thanking me for my subscription. I cancelled immediately, but was told I was still liable for the initial month's charge.

    Figured what the Hell, I'll call customer support and ask if there was any way to plead my case and get a refund, and lo & behold a very nice woman named Latanya (sp?) looked at my account and said she WOULD be able to reverse the charge.

    If she had said no, I would have chalked it up as a learning experience to pay closer attention, but I am grateful she was able to help me out.

    Big props to Apple customer support. That's the way it SHOULD be.
    The Blackbird
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  2. #2
    Join Date
    May 2009
    Location
    Moreau Island
    Posts
    12,207
    What kind of porn is QR Baub?

  3. #3
    Join Date
    Nov 2014
    Location
    KC
    Age
    48
    Posts
    3,511
    I switch buying from amazon, rock auto and ebay.

    Last week i put some mufflers into my cart on Amazon, and did NOT check out.
    Then they thanked me for subscribing to PRIME and it will be $9.99 per month, i said woah nelly, i didnt click that stuff.

    Got the email, yup sure enough i was a PRIME member just because i put a prime part into the cart. They didnt even ask, i didnt have to click a box, i didnt have to approve it or nothin'...

    Needless to say i immediately went through the multiple clicks, checks, and survey to delete the prime account.

    HAHA
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