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Thread: BUYER BEWARE Supertune Performance

  1. #1
    SloMarquis Guest

    BUYER BEWARE Supertune Performance

    I am a new user here, I just wanted to leave this here to let everyone in the panther community know about my experience.

    Back in June of 2008 I paid $326 to have my NOS Sniper EFI nitrous kit installed on my 2004 Mercury Grand Marquis by Supertune Performance in Stanley,KS. Big Mistake..


    I had no problems until 4-25 when I went to install a brand new bottle on the kit to find a massive leak near the rear wheel. I got the car up in the air to find this...


    Yes that is braided line on a sharp body seam. OBVIOUSLY INSTALLER ERROR

    On 4-27 I went to the shop and talked to Ryan and he said he would order the replacement mainline and replace it for free first thing in the morning on 4-29.




    This is where it gets good

    On 4-29 I received a call first thing from Ryan saying he talked to Rodger (the owner) saying that no one in town had the mainline in stock and that they will install any line I purchase. I told Ryan that I would like to talk to Rodger to see what he could do about the issue because they owed me a new line.

    Later in the day I called the supplier that they use ONLY to find that they were lying there were two of the part number I gave them in stock.

    I finally decided after not receiveing a call all day to call in and ask to speak with the owner of the shop. During our convo Rodger went as far to say that the damaged mainline was MY FAULT EVEN THOUGH IT WAS INSTALLED by their tech in HIS SHOP.

    I just wanted to get the line replaced not to be lied to and blamed for the damage

    DO NOT DO BUSINESS WITH SUPERTUNE PERFORMANCE

  2. #2
    Join Date
    Apr 2009
    Location
    Brevard County, FL
    Age
    51
    Posts
    1,020
    After 10-months, can you blame them? Did they give you a warranty?

    2007 CVPI & 2004 Marauder 300A

  3. #3
    Join Date
    Feb 2006
    Location
    middle of iowa
    Age
    41
    Posts
    2,772
    sounds kinda familiar

  4. #4
    Join Date
    Mar 2009
    Location
    Overland Park, Kansas
    Posts
    47
    Sorry to hear it. My buddy tried to have some work done their and nothing but problems with the work and lies from Roger. I can not understand how he is still in business.

  5. #5
    Join Date
    Mar 2009
    Location
    North Aurora, IL
    Age
    50
    Posts
    11,838
    keep spreading the news!! bad news travels fast. go to all the other automotive forums and let them know too!! fck em!!

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