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Thread: Ford Dealer abusing Mustang GT brought in for service

  1. #1
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    Unhappy Ford Dealer abusing Mustang GT brought in for service

    Current Garage:

    2005 Mustang GT Premium
    2019 Ranger Lariat Super Crewcab 4WD
    2015 Triumph Trophy SE



    “You've gotta dance like there's nobody watching,
    Love like you'll never be hurt,
    Sing like there's nobody listening,
    And live like it's heaven on earth.”
    William W. Purkey

  2. #2
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    I was reading the YouTube comments... Wow

    And that dealers Facebook page to.
    2003 budget built marauder-LM7 5.3 SBE 4L80E VS racing 78/75 turbo and other things
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  3. #3
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    It's not the dealer, it's the stupid tech and his turd buddy. Does the dealership have some liability? Eh, kinda but I'd fire the tech and sue him civilly then encourage the customer to do the same.

    If I punch a customer in the face at work it isn't the dealer's fault, it's a civil issue at that point.
    2003 Mercury Marauder 300A
    Former Owner: Joe Walsh

    2015 Mustang GT PP
    Guard Metallic Exterior

    2018 F-150 King Ranch
    2WD, 3.5 EcoBeast

  4. #4
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    For sure, but thats not stopping people from spamming the dealers Facebook.


    I'm a tech in a relatively large chain of shops. I try to be pretty aware of dash cams, not because of anything I physically do with customer cars, but rather the conversations that take place in the area of the car.
    2003 budget built marauder-LM7 5.3 SBE 4L80E VS racing 78/75 turbo and other things
    1.56 60' 6.80 1/8 @ 104 mph 10.5 1/4 @129 mph
    #BSTDMRC #LSSWAPPEDMARAUDER
    Instagram -
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  5. #5
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    Another reason why I almost NEVER take my cars to the dealership for repairs....at least not any performance models that I've owned.
    My Marauder never went into the dealership....of course a built 5.0 DOHC with headers wouldn't have encouraged the tech to 'test drive' it!
    A friend had his 1988 Turbo TBird wrecked when a 'test driving tech' ran it off the highway and then ran over a few signs & posts.
    The dealership repaired it....but it was never the same.
    Last edited by Joe Walsh; 02-14-2019 at 06:50 PM.
    2020 Ford Ranger STX DFI Turbo 2.3L 10 speed Auto
    2017 Ford Fusion Sport DFI Twin Turbo 2.7L V6 6 speed Auto (14.000 ET bone stock in 82 degree heat)
    1985 Mustang GT 5.0 Hatchback 4bbl 5 speed manual (525 HP 363 Dart block/AFR heads with Magnum 6 speed in the works)
    1984 Mustang GT 2.3 Turbo Convertible FI. 5 speed manual
    1966 427 Cobra (ERA) 468 all Aluminum FE 2x4bbl 5 speed manual

    SOLD : 2003 Mercury Marauder FI. 4 speed Auto
    w/Crower Cams & Springs, +1mm SS valves, mild port job on the cylinder heads.
    Extrude honed intake w/PHP spacer.
    Kooks Headers w/2.5" High Flow Cats & X-Pipe, Magnaflow mufflers, OEM tailpipes w/Megs Tips
    B&M Trans cooler w/fan, Level 10 Shift Kit, Art Carr Hughes Deep Sump Trans Pan,
    SVO Rearend Girdle, Redline Gear lube; OEM 3.55s
    'Real Gauges' + matching Trans Temp, Oil Temp, Water Temp, Fuel Pressure, Vacuum/Boost Gauge
    Built: 10/15/02 Bought: 12/16/02 Sold: 10/15/18

  6. #6
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    75 MPH through alleys with cars and.... kids? I was surely expecting something tragic.

  7. #7
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    Quote Originally Posted by Logan86 View Post
    It's not the dealer, it's the stupid tech and his turd buddy. Does the dealership have some liability? Eh, kinda but I'd fire the tech and sue him civilly then encourage the customer to do the same.

    If I punch a customer in the face at work it isn't the dealer's fault, it's a civil issue at that point.

    The dealership (the business) assumes ALL liability for their employee's actions on the clock and test driving a client's car.


    IE: that jagoff doing 100mph on those narrow city streets and a kid walks out from between parked cars = splat. dealer's insurance pays, victim sues dealer and the idiot tech personally (co-litigants).


    Employee's actions have to reach felony level before employer is off hook but even then they'll still be sued and lose.

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  8. #8
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    Quote Originally Posted by MyBlackBeasts View Post
    The dealership (the business) assumes ALL liability for their employee's actions on the clock and test driving a client's car.


    IE: that jagoff doing 100mph on those narrow city streets and a kid walks out from between parked cars = splat. dealer's insurance pays, victim sues dealer and the idiot tech personally (co-litigants).


    Employee's actions have to reach felony level before employer is off hook but even then they'll still be sued and lose.
    I would disagree with this statement. I work for one of the largest (top 10) Ford stores in the nation and if I screwed up a customer's car I guarantee that my dealer principal who is worth $900 million + and can afford the best legal team in the world isn't going to feel any heat. I on the other hand am worth $20 to $25 depending on whether I've bought lunch and cannot afford said legal dream team so the dealership would be just fine, assume zero liability, say I was no longer acting as an agent or representative there of and tell the customer to go pound sand. Now, with that said in this modern world of social justice and what not I'm sure my dealership would solve the problem with some sort of middle of the road solution.

    In this particular case I get that the customer felt wronged but his demands to pretty much have the whole car refurbished at the dealership's expense were out there in fantasy land, right next to where I keep my hopes of scoring Scarlett Johansson's virginity. Maybe comp the visit and provide a Ford premium care warranty (costs rough $2500 to $3500 depending on term and mileage) then tell the guy to have a nice day. Too many people look for opportunities to bend businesses over and its garbage in my opinion. I deal with it daily and sometimes you just have to tell a customer no.
    2003 Mercury Marauder 300A
    Former Owner: Joe Walsh

    2015 Mustang GT PP
    Guard Metallic Exterior

    2018 F-150 King Ranch
    2WD, 3.5 EcoBeast

  9. #9
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    Was the customer able to specify his "damages"?

    Tire, drive train and brake wear?

    I think the suggestion of offering a warranty or a warranty extension makes sense.

    On a number of occasions I have pointed out the mods to the customer service rep and to be very careful flooring it. One told me they only allow the service manager to drive it.
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  10. #10
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    The tech wasn't really beating on it.....no neutral drops, no banging gears nor hitting any curbs...etc.
    Would I be pissed if it was my car....Sure!
    But the main problem was ripping down narrow streets at a very high speed.
    2020 Ford Ranger STX DFI Turbo 2.3L 10 speed Auto
    2017 Ford Fusion Sport DFI Twin Turbo 2.7L V6 6 speed Auto (14.000 ET bone stock in 82 degree heat)
    1985 Mustang GT 5.0 Hatchback 4bbl 5 speed manual (525 HP 363 Dart block/AFR heads with Magnum 6 speed in the works)
    1984 Mustang GT 2.3 Turbo Convertible FI. 5 speed manual
    1966 427 Cobra (ERA) 468 all Aluminum FE 2x4bbl 5 speed manual

    SOLD : 2003 Mercury Marauder FI. 4 speed Auto
    w/Crower Cams & Springs, +1mm SS valves, mild port job on the cylinder heads.
    Extrude honed intake w/PHP spacer.
    Kooks Headers w/2.5" High Flow Cats & X-Pipe, Magnaflow mufflers, OEM tailpipes w/Megs Tips
    B&M Trans cooler w/fan, Level 10 Shift Kit, Art Carr Hughes Deep Sump Trans Pan,
    SVO Rearend Girdle, Redline Gear lube; OEM 3.55s
    'Real Gauges' + matching Trans Temp, Oil Temp, Water Temp, Fuel Pressure, Vacuum/Boost Gauge
    Built: 10/15/02 Bought: 12/16/02 Sold: 10/15/18

  11. #11
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    Lightbulb

    Quote Originally Posted by Logan86 View Post
    I deal with it daily and sometimes you just have to tell a customer no.
    Thinking you nailed it IMO.
    Current Garage:

    2005 Mustang GT Premium
    2019 Ranger Lariat Super Crewcab 4WD
    2015 Triumph Trophy SE



    “You've gotta dance like there's nobody watching,
    Love like you'll never be hurt,
    Sing like there's nobody listening,
    And live like it's heaven on earth.”
    William W. Purkey

  12. #12
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    Quote Originally Posted by Joe Walsh View Post
    The tech wasn't really beating on it.....no neutral drops, no banging gears nor hitting any curbs...etc.
    Would I be pissed if it was my car....Sure!
    But the main problem was ripping down narrow streets at a very high speed.
    I am with you!

    Stupid, yes. Wrong, yes. Would I be pissed? YES!

    Didn't flog the car too hard though, and aside from the stupid and dangerous speeds on narrow streets-- just gotta shake your head and be grateful nothing bad happened.


    2003 300A Black, #4918 of 7838, 17,400 Miles
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    2004 CV HPP Silver Birch, 93,000 miles. Son's DD, 18 Chrome Wheels w 235/265 front/back Nitto tires (thank you Lowndex!)

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